At a Glance
- Tasks: Ensure seamless AV experiences by managing and troubleshooting customer networks.
- Company: Vivedia, a leader in providing meaningful AV solutions.
- Benefits: Competitive salary, travel opportunities, and hands-on experience.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be the tech hero behind unforgettable moments and make a real difference.
- Qualifications: Technical skills in networking and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location – Sheffield
National Travel Required
At Vivedia, we support life’s biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells. Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity.
As a Customer Network Engineer, you’ll play a vital role in making sure our technology performs exactly as it should, without interruption. You’ll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.
Requirements
- This is a hands-on, customer-facing technical role where you will:
- Take ownership of Networking across our customer sites
- Support the deployment of new internet connections
- Diagnose and resolve network issues quickly and effectively
- Work closely with customer IT teams, ISPs and internal stakeholders
- Support live projects, including site visits when required
- Provide 2nd and 3rd line support for network-related issues
- Maintain accurate records of connections, performance and standards
You’ll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong.
Customer Network Engineer employer: Vivedia
At Vivedia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. Our Sheffield location provides a supportive environment where you can grow your skills as a Customer Network Engineer, with ample opportunities for professional development and hands-on experience in a meaningful industry. Join us to be part of a team that not only delivers seamless AV experiences but also fosters personal and career growth in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Network Engineer
✨Tip Number 1
Network like a pro! Attend industry events or local meetups where you can connect with professionals in the AV and networking fields. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your networking expertise. This could be a great conversation starter during interviews and shows potential employers what you can do.
✨Tip Number 3
Don’t just apply, engage! When you find a role you love, reach out to current employees on LinkedIn. Ask them about their experiences at Vivedia and express your enthusiasm for the Customer Network Engineer position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vivedia.
We think you need these skills to ace Customer Network Engineer
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in networking. We want to see how you’ve tackled network issues in the past and any hands-on experience you have with internet connections. Don’t hold back on the details!
Tailor Your Application:Take a moment to customise your application for the Customer Network Engineer role. We love seeing candidates who understand our mission at Vivedia and can connect their experiences to what we do. Make it personal!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s necessary. Let us see your communication skills shine through – it’s key for this customer-facing role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Vivedia
✨Know Your Networking Basics
Brush up on your networking fundamentals before the interview. Be ready to discuss concepts like IP addressing, subnetting, and routing protocols. This will show that you have a solid foundation and can handle the technical aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved network issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your hands-on experience and ability to think on your feet.
✨Understand Customer-Facing Scenarios
Since this role is customer-facing, think about times when you've worked directly with clients or stakeholders. Be ready to discuss how you managed expectations and communicated technical information clearly. This will highlight your interpersonal skills.
✨Research Vivedia's AV Solutions
Familiarise yourself with Vivedia's products and services. Understanding their AV solutions and how they rely on network connectivity will help you tailor your responses and show genuine interest in the company and its mission.
