At Vivedia, we believe technology should give our teams and ultimately our customers more confidence, more speed, and more control. As Business Systems Analyst, you are the owner for Salesforce, and the process authority within our AI Enablement team. You turn what the business needs into a clear, prioritised roadmap - and, because you understand how work really flows, you are the person who spots where AI and automation can take work away and makes sure it lands in the systems people use every day.
You own the backlog and set priorities by business value, applying process thinking before anything is built. That same understanding of how work flows is where the team finds its best enablement opportunities - you surface them, scope them, and hand them on to be built. You are also the working-level intelligent client to our managed service partner, translating business needs into well-scoped requirements so no work reaches them without that thinking applied first, while the AI Enablement Lead holds the commercial relationship and escalation.
As Business Systems Analyst, own the backlog and roadmap for Salesforce, prioritising by business value; map and improve the processes those systems support, using that view to surface where AI and automation can remove work; act as the working-level intelligent client to our managed service partner; and build internal knowledge of how our systems work so capability sits with the business, not only with external partners.
Business Systems Ownership
- Own the backlog and roadmap for Salesforce, prioritising by business value and outcome rather than volume of requests
- Act as the single point of clarity for what the systems should do and why, working closely with the teams that rely on them
- Translate business needs into clear, well-scoped requirements and user stories, applying business process thinking before anything is built
- Act as the working-level intelligent client to our managed service partner - scoping and prioritising work day-to-day
- Make sure changes are tested, adopted, and actually deliver the intended benefit, rather than simply shipped
Enabling AI & Automation
- Use your view of how work flows to surface where AI and automation can remove effort, building a pipeline of opportunities prioritised by value
- Hand well-scoped, genuinely useful problems to the AI Solutions Engineer and automation squad, staying involved through to adoption
- Embed AI capabilities into Salesforce and our core systems so they are part of how colleagues work day-to-day, not bolted on afterwards
- Make sure automation is applied to a sound process rather than layered over a broken one, so we improve how work is done rather than just speed up the mess
Process & Improvement
- Map how work really flows across the business, identifying where processes break down, duplicate effort, or create manual work
- Redesign processes to be simpler and more effective before reaching for a system change
- Build and maintain internal knowledge of how our systems and processes work, reducing dependency on external partners and on any single individual
Business Systems Analyst employer: Vivedia
Vivedia is an exceptional employer located in Sheffield, offering a dynamic work environment that prioritises integrity and innovation. As a Commercial Finance Manager, you will benefit from a culture that encourages professional growth and collaboration with cross-functional teams, providing ample opportunities to influence business performance and drive meaningful change within the Finance function.
