Regional Audio Visual Engineer in Southampton

As one of our AV Regional Engineers, you'll play a key role in shaping and supporting our expert installation and service engineering team. Living our Customer First value, you'll ensure every project is delivered to the highest technical standards, with quality, care, and attention at the heart of everything we do. This is a field-based role, primarily covering Oxford in the northeast of the region to Southampton in the south, it will also with regular national travel as projects require. To support you, a company van is provided, fully equipped to help you hit the ground running. You'll work closely with our Engineering Management team, Chief Engineer, and Project Managers, bringing a Smart and Commercial mindset to every decision ensuring projects are delivered on time, within budget, and right first time. This is a field based role, so you'll need to be comfortable travelling across the your designated area but there may also be other UK travel and staying away from home between 1-4 nights per week, depending on project requirements. In return, you'll enjoy variety, autonomy, and the opportunity to make a real impact on projects that truly matter. At Vivedia, we believe in being Dependable, Friendly, and Simple, trusting our people to take ownership, make the right calls, and communicate clearly. We'll give you the tools, training, and support to thrive, and empower you to truly own the problem, always doing what's right for our customers and our business. What you’ll do

What you'll do

• Be the first field response to technical issues at sites in your areas, resolving problems with care and urgency
• Build strong relationships with customer-site staff, becoming a trusted point of contact for technical support
• Lead installations and upgrades, ensuring systems are set up to Vivedia's standards and ready for use
• Conduct site surveys to assess equipment needs and plan improvements
• Train site staff on daily operations and basic system functionality, empowering them to deliver seamless services
• Maintain and replenish the kit in company vehicles, and take pride in keeping the vehicles clean and road-ready
• Support AV events at venues, ensuring smooth operation and high-quality delivery
• Collaborate with our creative team to test and deliver content in the correct formats
• Document issues and feedback to help improve future solutions
• Communicate clearly with venue staff and customers, demonstrating equipment and supporting future
• Assist with rack builds and prep at head office when needed
• Provide feedback to developers, testers, and delivery teams to support product improvements
• Support the launch of new features and help manage change for those impacted
• Help identify risks and issues, and contribute to solutions
• Offer support to the wider Vivedia team on quieter site days
• Maintain open communication with stakeholders across the business
• Be hands-on, proactive, and ready to help wherever needed

Requirements

• Prior AV experience, especially with video and projection systems
• Experience with system setup, user training, and troubleshooting
• Ability to document procedures and train others effectively
• Basic skills in video editing, presentation creation, and Photoshop
• An eagerness to learn new technologies and expand your skill set
• A proactive and resourceful mindset, quick to identify issues and develop practical solutions
• Excellent communication skills with the ability to explain technical concepts clearly and compassionately
• Strong attention to detail in planning, execution, and quality assurance
• Willingness to travel regularly across the UK
• Full UK driving licence