At a Glance
- Tasks: Own and optimise networks for seamless AV experiences at customer sites.
- Company: Vivedia, a purpose-driven company supporting meaningful life events.
- Benefits: Dynamic work environment with opportunities for travel and skill development.
- Other info: Collaborative culture with a focus on problem-solving and customer interaction.
- Why this job: Make a real impact by ensuring technology supports life's biggest moments.
- Qualifications: Technical expertise in networking and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location - Sheffield
National Travel Required
At Vivedia, we support life's biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells. Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity.
As a Customer Network Engineer, you'll play a vital role in making sure our technology performs exactly as it should, without interruption. You'll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.
The role
- This is a hands-on, customer-facing technical role where you will:
- Take ownership of Networking across our customer sites
- Support the deployment of new internet connections
- Diagnose and resolve network issues quickly and effectively
- Work closely with customer IT teams, ISPs and internal stakeholders
- Support live projects, including site visits when required
- Provide 2nd and 3rd line support for network-related issues
- Maintain accurate records of connections, performance and standards
You'll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong.
What you'll bring
- We're looking for someone who combines technical expertise with strong communication skills.
- Technical experience
- Solid understanding of networking fundamentals and internet connectivity
- Experience working with routers, switches and firewalls
- Proven ability to troubleshoot Networking issues
- Experience providing 2nd or 3rd line technical support
- A recognised certification (e.g. CompTIA Network+) is desirable
- Skills & behaviours
- Confident communicating with customers, providers and colleagues
- Proactive, organised and able to manage multiple priorities
- Calm under pressure and able to solve problems effectively
- Collaborative and willing to share knowledge with others
What makes this role different?
- Purpose-driven work - support technology behind meaningful life events
- Variety - mix of technical troubleshooting, project delivery and customer interaction
- Ownership - take responsibility for connectivity across multiple sites
- Impact - your work directly ensures critical systems stay live and reliable
What to expect
- A mix of office-based work and travel to customer sites
- Collaboration with technical, commercial and engineering teams
- Opportunities to develop your technical skills and broaden your experience
Ready to apply?
If you're a problem-solver who enjoys getting stuck into technical challenges and working closely with people, we'd love to hear from you.
Customer Network Engineer in Sheffield employer: Vivedia Ltd
At Vivedia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. As a Customer Network Engineer in Sheffield, you'll enjoy meaningful work supporting significant life events while benefiting from opportunities for professional growth and development. Our commitment to employee well-being is reflected in our supportive environment, where your contributions directly impact the reliability of our technology and the satisfaction of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Network Engineer in Sheffield
✨Tip Number 1
Network like a pro! Attend industry events or local meetups to connect with other tech enthusiasts. You never know who might have the inside scoop on job openings or can introduce you to someone at Vivedia.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your networking projects or any troubleshooting successes. This will give potential employers a taste of what you can bring to the table, especially for a hands-on role like Customer Network Engineer.
✨Tip Number 3
Don’t just apply – engage! When you submit your application through our website, follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on common networking scenarios. Be ready to discuss how you’d handle specific issues or projects, as this role is all about problem-solving and collaboration with customers and teams.
We think you need these skills to ace Customer Network Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your networking skills and experience. We want to see how you've tackled technical challenges in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about connectivity and how your skills align with our mission at Vivedia. Keep it personal and engaging.
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've diagnosed and resolved network issues. We love seeing real-life scenarios where you've made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Vivedia Ltd
✨Know Your Networking Fundamentals
Brush up on your networking basics before the interview. Make sure you can confidently discuss routers, switches, and firewalls, as well as troubleshooting techniques. Being able to explain these concepts clearly will show that you have the technical expertise needed for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and resolved network issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and handle pressure effectively.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain technical concepts in simple terms and show that you can collaborate with both technical and non-technical teams. This will highlight your strong interpersonal skills.
✨Research Vivedia's AV Solutions
Familiarise yourself with Vivedia's services and the technology behind them. Understanding their AV solutions and how connectivity plays a role will help you tailor your responses and show genuine interest in the company. It’s a great way to stand out from other candidates!
