At a Glance
- Tasks: Own and optimise networks for seamless AV experiences at customer sites.
- Company: Vivedia, a purpose-driven company supporting meaningful life events.
- Benefits: Mix of office work and travel, plus opportunities for skill development.
- Other info: Collaborative environment with a focus on problem-solving and customer interaction.
- Why this job: Make a real impact by ensuring technology supports life's biggest moments.
- Qualifications: Technical networking skills and strong communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Location – Sheffield
National Travel Required
At Vivedia, we support life's biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells. Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity.
As a Customer Network Engineer, you'll play a vital role in making sure our technology performs exactly as it should, without interruption. You'll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.
The role
- Take ownership of Networking across our customer sites
- Support the deployment of new internet connections
- Diagnose and resolve network issues quickly and effectively
- Work closely with customer IT teams, ISPs and internal stakeholders
- Support live projects, including site visits when required
- Provide 2nd and 3rd line support for network-related issues
- Maintain accurate records of connections, performance and standards
You'll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong.
What you'll bring
- Solid understanding of networking fundamentals and internet connectivity
- Experience working with routers, switches and firewalls
- Proven ability to troubleshoot Networking issues
- Experience providing 2nd or 3rd line technical support
- A recognised certification (e.g. CompTIA Network+) is desirable
Skills & behaviours
- Confident communicating with customers, providers and colleagues
- Proactive, organised and able to manage multiple priorities
- Calm under pressure and able to solve problems effectively
- Collaborative and willing to share knowledge with others
What makes this role different?
- Purpose-driven work – support technology behind meaningful life events
- Variety – mix of technical troubleshooting, project delivery and customer interaction
- Ownership – take responsibility for connectivity across multiple sites
- Impact – your work directly ensures critical systems stay live and reliable
What to expect
- A mix of office-based work and travel to customer sites
- Collaboration with technical, commercial and engineering teams
- Opportunities to develop your technical skills and broaden your experience
Ready to apply? If you're a problem-solver who enjoys getting stuck into technical challenges and working closely with people, we'd love to hear from you.
Customer Network Engineer in Bradford employer: Vivedia Ltd
At Vivedia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. As a Customer Network Engineer in Sheffield, you'll enjoy a purpose-driven role with opportunities for professional growth, hands-on experience, and the chance to make a real impact by ensuring seamless connectivity for meaningful life events. Our commitment to employee development and a supportive environment makes Vivedia a fantastic place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Network Engineer in Bradford
✨Tip Number 1
Network like a pro! Attend industry events or local meetups to connect with professionals in the field. You never know who might have a lead on your dream job or can offer valuable advice.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your networking projects and achievements. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical questions and scenarios related to networking. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your customer-facing experience and technical expertise, and let us know why you're excited about the role.
We think you need these skills to ace Customer Network Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical expertise and experience with networking. We want to see how your skills align with the role of a Customer Network Engineer, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. Remember, we love a good story, so share your journey in tech!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled network issues in the past. We’re looking for someone who can think on their feet, so let us know how you’ve resolved challenges effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vivedia Ltd
✨Know Your Networking Fundamentals
Brush up on your networking basics before the interview. Be ready to discuss routers, switches, and firewalls, as well as how they work together to create a reliable network. This will show that you have the technical expertise needed for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and resolved network issues. Highlight your thought process and the steps you took to troubleshoot effectively. This will demonstrate your ability to handle challenges under pressure.
✨Communicate Clearly and Confidently
Since this role involves customer interaction, practice explaining technical concepts in simple terms. Being able to communicate effectively with customers and colleagues is key, so think about how you can convey your ideas clearly during the interview.
✨Demonstrate Your Proactive Approach
Be ready to discuss how you manage multiple priorities and stay organised. Share examples of how you've taken ownership of projects or tasks in the past, showing that you're proactive and can handle the responsibilities of the role.
