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- Tasks: Lead guest services and ensure exceptional experiences for residents and guests.
- Company: Join a caring team at Vivant Care in beautiful Dartmouth.
- Benefits: Competitive salary, 25-30 days annual leave, and professional development opportunities.
- Why this job: Make a real difference in hospitality and create welcoming environments.
- Qualifications: Experience in hospitality management and strong leadership skills.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Guest Services Manager to join our team at Bayards Court in Dartmouth. In this role, you’ll oversee the smooth running of key back-of-house operations, ensuring every detail reflects the quality and values that define Vivant Care.
From managing service standards to creating an environment that feels welcoming and well-organised, you’ll be the person who makes sure everything behind the scenes supports an exceptional experience for residents and guests. If you’re proactive, detail-driven and passionate about hospitality, this is the role for you.
Your role
- Oversee guest services including concierge, dining, housekeeping, events and home presentation
- Lead and motivate hospitality teams to deliver exceptional resident experiences
- Develop varied, inclusive hospitality offerings that promote well-being
- Manage budgets for catering, events and housekeeping; ensure cost efficiency
- Build strong relationships with residents, families and stakeholders; resolve issues promptly
- Recruit, train and mentor staff; foster a collaborative, high-performing team
- Ensure compliance with health and safety regulations and maintain luxury standards
- Evaluate service delivery, recommend improvements and implement best practices
- Provide duty management support and respond to complaints professionally
- Conduct audits and inspections to uphold cleanliness and operational excellence
Your skills
- Degree, management qualification or relevant professional certification (preferably in catering, hospitality or related field)
- Recent experience in a similar leadership role
- Proven ability to manage catering and domestic services in a care/support environment
- Knowledge of building regulations, catering legislation and Health & Safety compliance
- Experience in budget preparation, cost control and meeting deadlines
- Strong people management skills with experience leading teams
- Ability to analyse problems and implement effective solutions
Your rewards
You deserve more than the basics. That’s why, alongside 25 days’ annual leave (rising to 30, plus...
Guest Services Manager employer: Vivant Care
Contact Detail:
Vivant Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Vivant Care, they value exceptional service and a welcoming environment, so think about how your experience aligns with that. Bring examples of how you've created positive experiences in past roles!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and improving service standards. They’ll want to see how you can motivate others to deliver top-notch hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Guest Services Manager role. Highlight your leadership experience and any relevant qualifications in hospitality to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how your proactive approach can enhance our guest services. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving service standards or managing budgets effectively, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Vivant Care
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Guest Services Manager. Brush up on hospitality standards, budget management, and health & safety regulations. This will show that you’re not just interested in the role but also prepared to take it on.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or resolved conflicts. This is your chance to demonstrate your people management skills and how you can foster a collaborative environment.
✨Be Ready to Discuss Improvements
Think about potential areas for improvement in guest services. Be ready to share your ideas on how to enhance resident experiences or streamline operations. This shows that you’re proactive and committed to continuous improvement.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, the company culture, or specific challenges they face. This not only shows your interest but also helps you gauge if the role is the right fit for you.
