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- Tasks: Provide exceptional customer service in both French and English, handling calls and emails.
- Company: Join Vivactive Ltd, one of the fastest growing companies in the Midlands.
- Benefits: Enjoy competitive salary, extensive leave, training opportunities, and fun team events.
- Why this job: Kickstart your career with a company that values professional development and employee well-being.
- Qualifications: Fluency in French and English; no prior experience needed as training is provided.
- Other info: Dynamic work environment with a focus on mental and physical health.
The predicted salary is between 30000 - 42000 £ per year.
Full time; Monday to Friday, 9 am to 5 pm
Based in Stafford Park, Telford. Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we are a great place to work. The business is about to launch into the French market, and we require someone fluent in both written and spoken French and English to join our business on a permanent basis.
Our main focus is on professional development, so if you are looking for a career and not just a job, apply now. Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you are working on inbound calls or emails, we will train you to give exceptional customer service.
We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need.
Benefits
- Salary Range (grow your pay as you learn new skills)
- Apprenticeship Programmes
- Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
- Your birthday off, so you always enjoy your special day.
- External training courses, we will pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
- Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
- Free Christmas party - the best you will ever go to
- Free Onsite Parking
- Free tea, coffee, chilled water, soft drinks
- Pension Scheme
- Free Summer BBQ and social other events
- We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company
- We care about our employee's mental and physical health with extra strong health and safety practices across the business
- Discounted Gym membership
- Free Eye tests
- Cycle2Work Scheme
- An environmentally conscious company
Next Steps: Apply with your CV
JOB TYPE: Full time, Permanent
Applicants must be fluent in the French Language.
French Speaking Customer Service Advisor in Telford employer: Vivactive Ltd
Contact Detail:
Vivactive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vivactive Ltd. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role requires fluency in both French and English, brush up on your language skills. Try role-playing common customer service scenarios in French to feel more confident during the interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Even if you don’t have formal experience, any situation where you helped someone can be relevant.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Vivactive Ltd. Head over to our careers page and submit your application directly. It’s the best way to ensure your CV gets seen by the right people!
We think you need these skills to ace French Speaking Customer Service Advisor in Telford
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your CV. We want to see how you can communicate effectively in both languages!
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. We’re looking for customer champions, so emphasise any relevant experience in customer service or teamwork.
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we have at Vivactive Ltd. Use a warm tone but keep it professional – we want to see your personality shine through!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better that way. Don’t miss out on this opportunity!
How to prepare for a job interview at Vivactive Ltd
✨Brush Up on Your French
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try having a conversation with a friend or even recording yourself speaking to ensure you're comfortable and confident.
✨Know the Company Inside Out
Do some research on Vivactive Ltd and their recent expansion into the French market. Understanding their values, achievements, and what makes them a great place to work will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Prepare examples of how you would handle difficult customers or resolve complaints, as this will demonstrate your problem-solving skills and customer-centric approach.
✨Show Enthusiasm for Professional Development
Vivactive Ltd values professional growth, so express your eagerness to learn and develop new skills. Mention any relevant training or courses you’re interested in, and how they align with your career goals within the company.
