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- Tasks: Provide exceptional customer service in French and English, handling calls and emails.
- Company: Join Vivactive Ltd, one of the fastest-growing companies in the Midlands.
- Benefits: Enjoy competitive salary, extensive leave, training opportunities, and fun social events.
- Why this job: Kickstart your career with a company that values professional development and employee well-being.
- Qualifications: Fluency in French and English; no experience needed as training is provided.
- Other info: Be part of a supportive team with great growth potential and a vibrant work culture.
The predicted salary is between 28800 - 43200 £ per year.
Full time; Monday to Friday, 9 am to 5 pm. Based in Stafford Park, Telford. Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we are a great place to work. The business is about to launch into the French market, and we require someone fluent in both written and spoken French and English to join our business on a permanent basis.
Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you are working on inbound calls or emails, we will train you to give exceptional customer service. We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need.
Benefits
- Salary Range (grow your pay as you learn new skills)
- Apprenticeship Programmes
- Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
- Your birthday off, so you always enjoy your special day.
- External training courses, we will pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
- Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
- Free Christmas party – the best you will ever go to!
- Free Onsite Parking
- Free tea, coffee, chilled water, soft drinks
- Pension Scheme
- Free Summer BBQ and social other events
- We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company
- We care about our employee's mental and physical health with extra strong health and safety practices across the business
- Discounted Gym membership
- Free Eye tests
- Cycle2Work Scheme
- An environmentally conscious company
Next Steps: Apply with your CV
JOB TYPE: Full time, Permanent
Applicants must be fluent in the French Language.
French Speaking Customer Service Advisor employer: Vivactive Ltd
Contact Detail:
Vivactive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vivactive Ltd. Understand their values, mission, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role requires fluency in both French and English, brush up on your language skills. Try role-playing customer service scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Even if you don’t have formal experience, any situation where you’ve helped someone can be relevant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Vivactive Ltd. Don’t miss out on this opportunity!
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both French and English, make sure to highlight your language skills right at the top of your CV. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your CV: Don’t just send a generic CV! Tailor it to fit the Customer Service Advisor role. Mention any relevant experience or skills that align with providing exceptional customer service, even if it’s from a different field.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for joining Vivactive Ltd and how you can contribute to our growth in the French market. Keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vivactive Ltd
✨Brush Up on Your French
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews in French to boost your confidence.
✨Know the Company Inside Out
Research Vivactive Ltd thoroughly. Understand their mission, values, and recent achievements, especially their expansion into the French market. This will show your genuine interest in the company and help you tailor your answers.
✨Prepare for Customer Scenarios
Think about common customer service scenarios and how you would handle them. Even if you don’t have direct experience, consider how your skills can translate into providing exceptional service. Be ready to share examples of problem-solving and communication.
✨Show Enthusiasm for Professional Development
Vivactive Ltd values professional growth, so express your eagerness to learn and develop within the company. Mention any relevant training or courses you’re interested in, and how they align with your career goals.
