Ecommerce Support Analyst

As a rapidly expanding healthcare brand, we’re on the lookout for exceptional characters with a can-do attitude to join our outstanding team of visionary thinkers. With a background in healthcare spanning 15 years, we’re a new brand that’s riding a massive wave of growth to take us to the next level. If you truly want to create a positive impact on the world, Vivactive could be the place for you. We seek the best and the brightest around to join our fast-paced, innovation-lead environment where your intelligence, organisational and analytical skill set will come in to their own. We’re a supportive company that encourages you to step outside of your usual comfort zone with exceptional opportunities for career progression. Today, we’re looking to recruit an E-commerce Support Analyst where you’ll hit the ground running to work dynamically with our IT and third-party development teams. A key part of the role will be reviewing website content and functionality to find bugs/issues, managing the process from reporting to deployment, as well as supporting during project testing and deployment. You’ll have the opportunity to input on new projects/website developments, researching the best-in-class to find ways to help improve our customer journey, alongside supporting the wider business with ad-hoc tasks. E-commerce Support Analyst Your duties and responsibilities across the department will vary, but will include: * Proactive bug finding, as well as management of bi-directional bug and issue reporting * New project and support fix testing with reporting and logging * Reporting on site performance and customer interaction to drive improvements * Supporting e-commerce growth with new project research, analysis and reporting * Produce project updates for key stakeholders and the wider company * Support the business by delivering on ad hoc tasks and projects as and when requested As well as excellent verbal and written communication skills, as a successful candidate, you’ll need: * Ability to work in a fast-paced office environment with the skills to multitask and prioritise workloads * Experience of working in a support environment – JIRA or similar * Analytical and problem-solving capabilities with incredible attention to detail * Outstanding research capabilities with reports that you’re proud to own * Experience of working within a retail or e-commerce environment * Flexibility to change and adapt to the needs of the business * Experience of working on project creation is desirable * Magento experience is desirable Competitive salaries are in line with experience. This is a full-time role, 4 days on-site in Telford, 1 day working from home Apply with your C.V., current salary and a covering letter explaining why you would be an excellent candidate