Telesales Team Leader

Telesales Team Leader

Lead the way in payment innovation at Viva.com! We’re seeking a driven Telesales Team Leader to inspire our UK sales team and help small businesses succeed. If you’re target-focused, passionate about coaching, and ready to make an impact, apply now and help us transform how businesses accept payments across Europe.

Why Viva.com

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go.

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future‑proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real‑Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance.

With a growing ecosystem of 450+ tech partner‑innovators, Viva.com is leading the shift to All‑in‑One business solutions, empowering merchants to adopt cutting‑edge technology seamlessly and scale their business with ease.

About the role

The Telesales Team Leader will lead, motivate, and manage a team of telesales representatives to drive new business acquisition and revenue growth for viva.com’s in‑person payment solutions. The focus is on the UK SMB market, particularly within retail, hospitality, and other fast‑moving sectors. The Telesales Team Leader is responsible for driving performance through effective coaching, training, and data‑driven decision‑making.

Responsibilities

• Lead the telesales team to achieve/exceed both individual and team KPI’s and sales revenue targets;
• Develop and implement sales strategies and campaigns to drive performance;
• Monitor daily, weekly, and monthly KPIs (e.g., call volume, conversion rate, revenue);
• Coach, mentor, and motivate team members through regular one‑to‑one sessions and performance reviews;
• Conduct training sessions to improve product knowledge, sales techniques, and customer engagement skills;
• Use CRM systems to track performance, manage pipelines, and generate sales reports;
• Collaborate with marketing and operations teams to ensure alignment on lead generation and campaign execution;
• Handle escalated customer issues and complaints promptly and professionally;
• Identify underperformance and implement corrective action plans;
• Recruit, onboard, and develop telesales staff to maintain a high‑performing team culture;
• Provide regular reports and insights to senior management on performance trends and improvement opportunities.

Performance Indicators (KPIs)

• Sales revenue and conversion rates;
• Call quality;
• Team retention and engagement levels;
• Achievement of individual and team targets;
• Lead‑to‑sale ratio and pipeline accuracy.

Key Skills & Competencies

• Strong team management skills;
• Excellent communication, motivation, and coaching abilities;
• Proven ability to meet and exceed individual and team sales targets;
• Analytical mindset with strong numerical and reporting skills;
• Ability to thrive in a fast‑paced, target‑driven environment;
• Strong problem‑solving and decision‑making skills;
• High emotional intelligence and interpersonal skills.

Qualifications & Experience

• Minimum 3–5 years’ experience in leading outbound telesales processes;
• Proven track record of sales achievement of leading successful telesales teams;
• Experience in B2B sales, ideally selling to small business owners;
• Familiarity with CRM and dialler systems (MS Dynamics, Genesys PureCloud or Similar).

Benefits

• Competitive salary;
• Monthly paid bonus scheme;
• Private medical health insurance;
• Pension;
• 25 days holiday;
• Office gym (Milton Keynes office only);
• We work in an open, transparent working environment that actively promotes ingenuity and teamwork;
• You will be fully trained and continuously supported;
• Working in an international fin‑tech company with a large cultural diversity;
• A fast paced and high energy environment;
• Collaborating with motivated and dynamic colleagues;
• Work with the latest in payments acquiring technology;
• Opportunity to grow progressively in your domain;