Customer Success Manager in Belfast

Customer Success Manager (SaaS)

Location: Belfast (Hybrid – 2 days office / 3 days remote)

Role overview

You’ll manage customer relationships from onboarding through to long-term adoption and retention. The role combines customer interaction, product guidance, and structured account management.

Key responsibilities

• Onboard new customers and deliver product training
• Act as the main point of contact for assigned accounts
• Support customers via email and video calls
• Help customers adopt core features and best practices
• Monitor account health and usage
• Maintain accurate records in CRM and internal tools
• Share customer feedback with internal teams

Requirements

• Experience in customer success, SaaS support, onboarding, or account management
• Comfortable explaining software to non-technical users
• Strong organisation and follow-through
• Clear written and verbal communication
• Customer-focused mindset

Working pattern

Hybrid: 2 days per week in Belfast office, 3 days remote

Package

• Share options
• 35 days holiday
• Private health insurance (family cover included)
• Pension

If you’re looking for a customer-facing SaaS role with clear ownership and progression, I’d love to hear from you. Apply with your CV to learn more.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Information Technology and Management

Industries

Staffing and Recruiting