Maintenance Planner

Overview

Maintenance Scheduler/Planner

Position: Full-time

Hours: 07:30-17:00, Monday to Friday

Salary: £28,000 to £30,000 DOE

Annual Leave: 22 days + Bank Holidays

The Maintenance Scheduler will play a vital role in supporting the management team by ensuring scheduling, planning, and administrative tasks are completed accurately, efficiently, and on time. This office-based role requires exceptional attention to detail, strong communication skills, and proficiency in documentation management.

Responsibilities

• Administrative Duties: Manage and schedule reactive jobs to meet target SLA response times.
• Coordinate site access and verify that requested work can be performed.
• Prioritise urgent jobs to maintain client satisfaction and meet KPI targets.
• Optimise engineer travel routes to minimise fuel costs and travel time, enhancing productivity.
• Review engineers worksheets upon job completion.
• Update client CAFM portals with accurate ETAs, appointment bookings, descriptions, and workflow status.
• Respond to internal office staff calls within three rings and provide support as needed.
• Answer calls from engineers within three rings and offer assistance.
• Handle client calls within three rings and provide necessary support.
• Ensure engineers arrive on-site at the scheduled time and call in when finishing jobs early.

Client Support

• Maintain updated client portals to provide clients with a clear view of the companys performance.
• Schedule engineer appointments for efficient task completion and client communication.
• Respond to client queries via phone and escalate issues to appropriate line manager when necessary.

Engineer Support

• Ensure continuous workflows for all engineers.
• Procure parts as needed and accurately create purchase orders.

Experience Preferred

• Knowledge and experience in scheduling/planning reactive maintenance.
• Confidence in using CRM systems and MS Office.
• Strong communication skills (written and verbal).
• Attention to detail.