At a Glance
- Tasks: Lead strategic partnerships and deliver tailored payment solutions for major merchants.
- Company: Join Viva.com, Europe's first acquirer in a fast-paced fintech environment.
- Benefits: Enjoy a performance bonus, private medical insurance, and 25 days holiday.
- Other info: Work with a diverse team and access cutting-edge technology in a dynamic setting.
- Why this job: Make a real impact by driving customer success and shaping innovative payment solutions.
- Qualifications: Experience in pre-sales or project management within payments or fintech.
The predicted salary is between 60000 - 80000 £ per year.
Please note this is a full time office based role.
Do you enjoy bringing together commercial thinking, solution design and customer success to win and grow strategic partnerships? If you are excited by complex payment solutions, enterprise conversations and helping major merchants unlock real value from technology, this could be your next move.
At viva.com, you will have the opportunity to work on high-value strategic accounts in a fast-moving and innovative payments environment. This is a role where you can combine commercial insight, project ownership and relationship management, while working cross-functionally with teams across sales, product and technical solutions.
If you enjoy solving complex challenges, building trusted customer relationships and driving long-term success, this role offers the variety, visibility and impact to do exactly that.
Viva.com is Europe’s first acquirer powering merchant payments acceptance across 29 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go. Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale. Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options.
Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance. With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.
As a Strategic Partner Pre-Sales & Success Manager at viva.com, you will play a highly visible role across the full customer lifecycle — from discovery and solution shaping through implementation, go-live and long-term growth. You will work with strategic merchants, internal sales teams and product stakeholders to deliver tailored solutions that make a real impact.
What you will do:
- Lead implementation and project delivery
- Scope strategic account opportunities and define tailored project requirements
- Produce Statements of Work and guide projects from onboarding through to go-live
- Coordinate internal and external stakeholders to keep implementations on track
- Maintain clear visibility of project milestones, dependencies and key decisions
- Ensure testing, pilot phases and readiness checks are completed before launch
- Help deliver a smooth and high-quality implementation experience for strategic merchants
- Drive customer success and account growth
- Own the post go-live success of strategic accounts and support long-term relationship growth
- Act as a trusted advisor to merchants on integrations, reporting, reconciliation and tailored solutions
- Identify opportunities to expand the relationship through additional products and services
- Lead business reviews, monitor performance and provide recommendations for improvement
- Carry out post go-live evaluations and capture lessons learned
- Work closely with internal teams to align on shared growth opportunities across markets
- Shape product improvement
- Share feedback and feature suggestions based on strategic account needs
- Support the Product team with clear business and technical input
- Help influence future solution development based on customer and market requirements
Requirements:
- Experience in pre-sales, customer success, implementation or project management within payments, fintech or a related technology environment
- Strong ability to manage complex client conversations and cross-functional stakeholders
- Commercial awareness with the confidence to support enterprise-level opportunities
- Experience working with tailored solutions, integrations or strategic accounts
- Strong organisational skills and the ability to manage multiple priorities effectively
- A consultative, customer-focused approach with a proactive mindset
What would make you stand out:
- Experience supporting strategic or enterprise merchants
- Knowledge of payment solutions, integrations or merchant acquiring
- A track record of helping grow customer relationships after implementation
- Experience working closely with product and technical teams to shape solutions
Benefits:
- Performance-related bonus scheme
- Private medical insurance
- Car and mobile phone allowances
- Pension
- 25 days holiday
- Open and transparent working environment
- Full training and ongoing support
- Opportunity to work in an international fintech business with a culturally diverse team
- Fast-paced environment with access to modern payments acquiring technology
Strategic Partner Pre-Sales & Success Manager in London employer: Viva.com
At Viva.com, we pride ourselves on being an innovative leader in the payments industry, offering a dynamic work environment that fosters collaboration and growth. As a Strategic Partner Pre-Sales & Success Manager, you will enjoy a supportive culture that values your contributions, alongside competitive benefits such as performance-related bonuses, private medical insurance, and generous holiday allowances. Join our culturally diverse team and take advantage of the opportunity to work with cutting-edge technology while driving meaningful success for our strategic partners.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Partner Pre-Sales & Success Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Viva.com. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Strategic Partner Pre-Sales & Success Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Viva.com.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Viva.com's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Viva.com
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Viva.com.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Viva.com will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Viva.com employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
