ISV and Partnerships Sales Manager

Please note that this role will require the job holder to be based either from the Milton Keynes or London office.

Do you have a background in partnership SaaS sales and ready to take your sales career to the next level? viva.com, a trailblazer in innovative payment services across Europe, is searching for talented and motivated sales professionals like you to step into the role of ISV Partnerships Sales Manager. This is your chance to not only drive your own growth and play a pivotal role in shaping the future of payment solutions in the UK.

Why viva.com?

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go.

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance.

With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.

About the role:

Viva.com is currently looking to recruit an ambitious and driven Sales Manager to help us expand our continued business growth with the UK ISV/Software Partnerships Sector. You will be the face of the company and will have the dedication and skills to manage your own sales targets as well as lead and inspire a small team of ISV Account Managers, to grow the existing team and sales revenue. The goal is to play a key role in driving rapid and sustainable financial growth through boosting the sales and performance through our ISV Partnership program.

Key Responsibilities:

• Accountable for the performance of the ISV Sales team, who in turn are responsible for self-generating and driving sales throughout the UK;
• Support the ISV Sales Team in identifying potential partnerships and meeting sales targets;
• Develop and execute a growth strategy for the ISV sales function, focussed on financial gain and customer satisfaction;
• Lead research into identifying new markets and customer needs;
• Support the ISV sales team with business meetings with prospective clients, being actively involved from a more senior perspective with more critical clients;
• Promote Viva.com products & services, predicting and addressing client objections and requirements;
• Constantly review and understand the ISV sales pipelines and business opportunities, redirecting focus where necessary, and reporting to senior management on progress and performance against individual and departmental targets;
• Ensure that the ISV sales team are proactive in their provision of trustworthy feedback and after-sale support;
• Successfully deal with any complex issues or escalations;
• Ensure that long-term relationships are established and maintained with new and existing customers;
• Develop the team through successful coaching, mentoring and performance management, ensuring employee retention while at the same time optimising performance levels;
• Assume a lead role in the recruitment of new ISV sales executives and the growth of the team;
• Ensuring that individual, departmental and company targets are achieved;
• Be accomplished at selling technology solutions through ISV partnerships / channel partners.

Requirements:

• Strong leadership skills, and a proven track record in managing, developing and inspiring sales teams in order to deliver high-value sales opportunities and achieve targets.
• A proven track record of continually meeting and exceeding sales targets.
• Expert knowledge of MS Office and CRM software, with the ability to decipher complex sales data and report to senior management in a clear and concise manner.
• A detailed understanding of the importance of social media and online presence in driving large account sales.
• Hold sound commercial acumen, able to negotiate multi-partner commercial agreements.
• Be a strong stakeholder with the engagement skills and ability to interact confidently with a wide variety of people at all levels to deliver parallel projects.
• Excellent market knowledge.
• Excellent communication and negotiation skills.
• Excellent ability to build rapport.
• Time management and organisational skills.
• Clean driving licence.
• Eligible to work in the UK (essential).

Desirable:

• A background within EPOS peripheral sales.

Benefits:

• Competitive salary;
• Sales bonus;
• Group medical plan;
• Pension;
• 25 days holiday;
• Office gym (Milton Keynes office only);
• We work in an open, transparent working environment that actively promotes ingenuity and teamwork;
• You will be fully trained and continuously supported;
• Working in an international fin-tech company with a large cultural diversity;
• A fast-paced and high-energy environment;
• Work with the latest in payments acquiring technology;
• Opportunity to grow progressively in your domain.