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- Tasks: Promote services, support merchants, and analyse performance in a dynamic environment.
- Company: Viva.com is Europe's first Tech Bank, revolutionising payment solutions for businesses.
- Benefits: Enjoy private health insurance, 25 days holiday, and a vibrant multicultural workplace.
- Why this job: Join a pioneering team at the forefront of financial technology with impactful solutions.
- Qualifications: 2+ years in business development, excellent communication skills, and a proactive attitude required.
- Other info: Office-based role in Dublin, Monday to Friday, 9am-5:30pm.
The predicted salary is between 36000 - 60000 £ per year.
Office based role Mon to Fri – Sandyford, Dublin.
Are you passionate about cutting-edge financial / payments technology? Do you thrive in a fast-paced pioneering environment where you bring you know how of introducing technology solutions to the retail and hospitality verticals within Ireland?
About viva.com
Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Role Overview:
On-site Representatives are responsible for promoting company’s services remotely while providing merchants with the necessary support to ensure business continuity and optimal service usage.
Key Responsibilities:
- Promote company’s services through remote interactions;
- Assist merchants with verification and activation processes;
- Monitor and analyze portfolio performance;
- Provide remote support and consultation for existing customers;
- Perform scheduled and self-initiated activities;
- Ensure new merchants in the assigned portfolio complete registration;
- Enter and maintain up to date client information into the company\’s database and keep records with relevant data;
- Analyze market trends and customer feedback to refine strategies;
- Support existing merchants in maintaining active usage;
- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner.
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution or similar SaaS solution;
- Good knowledge of relevant computer programs (e.g. CRM software), social networking (LinkedIn) and telephone systems;
- Excellent communication skills (verbal and written);
- Excellent level of (the local language)* and good knowledge of English;
- Ability to work independently and under pressure;
- A positive approach to objection handling;
- Good organizational skills and attention to detail.
- Bonus, capped at an additional 18 months salary per annum.
- Private medical health insurance.
- 25 Days holiday + bank holidays.
- A diverse multi-cultural working environment.
- Local office based in Dublin.
- 9am-5:30pm working hours Monday to Friday.
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Client Relationship On-site Representative employer: Viva.com
Contact Detail:
Viva.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship On-site Representative
✨Tip Number 1
Familiarise yourself with the latest trends in financial technology and payment solutions. Being knowledgeable about the industry will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in SaaS solutions. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully supported clients or merchants in previous roles. Highlighting your experience in business development will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by practicing how to present product features and benefits clearly and compellingly. This is crucial for the role, so consider rehearsing with a friend or mentor.
We think you need these skills to ace Client Relationship On-site Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development, particularly within financial services or SaaS solutions. Emphasise your communication skills and any experience with CRM software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cutting-edge financial technology. Mention specific examples of how you've successfully promoted services or supported clients in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work independently under pressure. These are key attributes for the Client Relationship On-site Representative role.
Showcase Your Knowledge: Demonstrate your understanding of market trends and customer feedback analysis in your application. This will show that you can refine strategies and support merchants effectively.
How to prepare for a job interview at Viva.com
✨Know the Company Inside Out
Before your interview, make sure to research Viva.com thoroughly. Understand their services, especially their omnichannel payment solutions and how they stand out in the financial technology sector. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Client Relationship On-site Representative, excellent communication is key. Prepare to showcase your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you explain a product feature to a client, so practice articulating your thoughts clearly and persuasively.
✨Highlight Relevant Experience
With 2+ years of experience in business development, be ready to discuss specific examples from your past roles that demonstrate your ability to thrive in fast-paced environments. Focus on instances where you've successfully handled objections or improved client relationships, as these are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals and values.
