Client Operations Representative

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionising omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent further strengthens Viva.com’s value proposition. Viva.com envisions providing businesses a value-driven platform to accelerate the adoption of the latest technology.

Your role: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Your Responsibilities:

• Assess and assign incoming leads to the appropriate team;
• Manage and assist existing merchants with the onboarding process and payment acceptance setup;
• Promote existing and new company’s services to potential merchants;
• Monitor and oversee active merchants post-activation to ensure seamless collaboration;
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
• Enter and maintain up to date client information into the company’s database and keep records with relevant data;
• Monitor and analyse account performance to drive growth;
• Collaborate with internal teams to ensure seamless service delivery.

Requirements:

• Experience in monitoring and analysing account performance to drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able to identify customer technical and commercial requirements to craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possess collaboration skills, able to work with a wide range of people to get stuff done;
• Fluent in French and Dutch, or fluent in one with strong command of the other.

Benefits:

• Make an Impact: Play a key role in supporting merchants and helping deliver seamless payment experiences across a growing European fintech environment.
• Competitive Package: Attractive salary package complemented by extra-legal benefits, performance-related rewards, comprehensive private health insurance with Alan, a 13th month salary, and a CP200 annual bonus.
• Additional Financial Benefits: Receive €250 per year in eco vouchers, monthly net allowances, and full reimbursement of public transportation costs for commuting between home and the workplace.
• Continuous Growth: Benefit from ongoing training, hands-on learning, and career development opportunities, including 5 training days per year through CEVORA.
• Recognition & Support: Work in an environment where your contribution is valued, your achievements are recognised, and your professional growth is encouraged.
• Modern Workplace Culture: Be part of a company that embraces agility, continuous improvement, and technology-driven solutions.