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For Companies At a Glance
- Tasks: Lead onboarding and training for customers, ensuring their long-term success with Vitrue.
- Company: Join a forward-thinking health tech company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a key player in shaping customer success and driving impactful outcomes.
- Qualifications: Strong communication skills and a passion for helping others succeed.
- Other info: Dynamic startup environment with room for creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for someone who is ready to roll up their sleeves. As an early Customer Success Manager, you’ll have the chance to bring ideas, best practice and really be part of developing this function! Join as the second Customer Success team member and help the business build a best-in-class customer retention!
Reporting into the Head of Customer Success, you’ll focus on onboarding, adoption, renewals, and upsells – driving both customer outcomes and commercial growth. You’ll be responsible for delivering a high-impact post-sales experience from onboarding and training, through to renewal and expansion – with success measured through NRR, upsells, product adoption and customer satisfaction.
Responsibilities
- Lead smooth, high-quality onboarding for new customers: setting them up for long-term success.
- Provide ongoing training and guidance: to ensure customers achieve measurable outcomes with Vitrue.
- Run data-driven business reviews with senior stakeholders: to demonstrate ROI and surface new opportunities.
- Proactively monitor customer engagement and satisfaction.
Customer Success Manager in London employer: Vitrue Health
Contact Detail:
Vitrue Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Vitrue Health on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common Customer Success scenarios. Think about how you’d handle onboarding or upselling – we want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer success! During interviews, share stories of how you've helped customers achieve their goals. We love hearing about real-life examples that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Customer Success Manager role shine through. We want to see that you’re genuinely excited about helping customers succeed and how you can contribute to building a best-in-class team.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the responsibilities mentioned in the job description. We’re looking for examples of how you've successfully onboarded customers or driven product adoption in the past.
Be Data-Driven: Since this role involves running data-driven business reviews, include any metrics or outcomes from your previous roles that demonstrate your ability to drive customer success. Numbers speak volumes, so don’t shy away from showcasing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vitrue Health
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like NRR, upsells, and customer satisfaction. Be ready to discuss how you've used these metrics in past roles to drive success and improve customer outcomes.
✨Showcase Your Onboarding Experience
Prepare examples of how you've successfully onboarded customers in the past. Highlight specific strategies you used to ensure a smooth transition and long-term success for your clients.
✨Be Data-Driven
Demonstrate your ability to run data-driven business reviews. Bring examples of how you've used data to showcase ROI and identify new opportunities for customers, as this will resonate well with the interviewers.
✨Emphasise Collaboration Skills
As you'll be working closely with the Head of Customer Success and other stakeholders, highlight your teamwork and communication skills. Share instances where collaboration led to successful outcomes for both customers and the business.
