At a Glance
- Tasks: Provide 1st line IT support and troubleshoot various tech issues.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Earn £26,000, enjoy 25 days leave, and hybrid working.
- Other info: Opportunities for training, certifications, and career progression.
- Why this job: Gain hands-on experience and exposure to diverse IT systems.
- Qualifications: Previous IT support experience and strong communication skills.
The predicted salary is between 22000 - 30000 £ per year.
Location: Huddersfield
Working Pattern: Monday–Friday, hybrid (1 day from home), 37.5 hours
Salary plus benefits: £26,000 + benefits + 25 days annual leave
I’m recruiting on behalf of a client seeking an IT Service Desk Technician who enjoys variety, visibility and hands‑on work. You’ll support senior leaders and wider staff while gaining exposure across the full IT estate, from day‑to‑day troubleshooting to specialist software and infrastructure. This is an excellent opportunity to build capability, earn certifications and develop in a highly supportive environment.
What You’ll Be Doing:
- Providing 1st line support with a focus on first‑time fix rate
- Handling phone, email and in‑person support requests
- Creating and managing work orders through the ticketing system
- Performing 1st and some 2nd line fixes before escalating when needed
- Monitoring tickets to ensure completion within SLA
- Following up with staff to confirm satisfaction
- Gaining familiarity with local and national systems to improve escalation
- Supporting occasional overtime/weekend project work
You’ll Also Gain Exposure To:
- Windows 10/11
- Enterprise Office 365
- PC/laptop hardware
- Printers & mobile devices
- Windows Server 2016–2025
- Microsoft Exchange
- Active Directory
- TCP/IP networking
- Adobe products
- Autodesk tools (AutoCAD, Revit)
- Document Management Systems
- Network print environments
What You’ll Bring:
- Previous experience in an IT support role
- Strong customer service and communication skills
- A passion for troubleshooting and variety in your work
- Ability to work with both technical and non‑technical users, including VIPs
- Experience across hardware, O365, and Windows environments
- willingness to learn, upskill and take on new challenges
- A full driving licence (hire car provided where needed)
What’s On Offer:
- High visibility across the organisation
- Broad technical exposure - “you’ll see everything”
- Training, certifications, and clear progression pathways
- Supportive and accessible IT leadership
- Hands‑on work with networks, VDI, Autodesk products, cloud tools and more
- A friendly and collaborative small‑team environment
If you want to join a successful business and develop your career further, then please apply directly to find out more.
Recruitment Process:
You will have an initial call with Vitreus Talent to discuss the role and your motivations for a move within five working days of your application. From there, your CV will be submitted to our client for shortlisting, followed by an interview and assessment process. Vitreus Talent is committed to ensuring all candidates receive the best possible experience throughout the recruitment journey and aim to review and reply to all applications personally within five working days. We will keep you updated at every stage in a timely and transparent manner. If you require any reasonable adjustments to support your application, please contact Vitreus Talent directly.
IT Service Desk Technician in Huddersfield employer: Vitreus Talent Ltd
Join a dynamic IT consultancy in Leeds that champions innovation and collaboration within the financial services sector. With a strong focus on Agile methodologies, you'll thrive in a supportive work culture that prioritises employee growth and offers flexible salary options. This hybrid role not only allows you to lead impactful projects but also provides opportunities for continuous improvement and professional development in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in Huddersfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vitreus Talent Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vitreus Talent Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vitreus Talent Ltd!
✨Direct Apply to Vitreus Talent Ltd
Let's not forget to apply directly through the Vitreus Talent Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician in Huddersfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vitreus Talent Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vitreus Talent Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vitreus Talent Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
