At a Glance
- Tasks: Manage the daily operations of our vibrant London showroom and create a welcoming environment.
- Company: Join Vitra, a leader in innovative office design with a focus on creativity.
- Benefits: Enjoy discounts on products, a dynamic work culture, and opportunities for lifelong learning.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Be at the heart of customer engagement and event coordination while making a real impact.
- Qualifications: Experience in management or customer service, strong organisational skills, and a proactive mindset.
The predicted salary is between 45000 - 55000 £ per year.
Our common goal is to ensure the smooth day-to-day operation of our London showroom and office environment, creating an inviting and professional experience for clients, partners, and colleagues. As a central point of coordination, you will support customer engagement, events, travel arrangements, and workplace services while maintaining the high standards that define the Vitra brand. This role sits at the heart of our local organisation and contributes to delivering an exceptional customer and visitor experience.
Your impact in the role:
- Ensure the smooth daily operation of the showroom and office environment.
- Maintain the showroom, sample collections, and office spaces in an organised, functional, and representative condition.
- Support the planning and execution of internal and external events, including overall event production and coordination.
- Welcome customers, respond to enquiries, and coordinate solutions for a wide range of client requests.
- Coordinate the shipment and distribution of products, samples, and materials through external logistics and courier partners.
- Organise business travel, client visits, and VIP programmes, including flights, accommodation, reservations, and itineraries.
- Manage office supplies, refreshments, and catering arrangements for meetings and events.
- Liaise with building management and external service providers to ensure efficient facility operations.
How you can convince:
- Previous experience in showroom management, office management, hospitality, customer service, event management, or a comparable coordination role.
- Strong organisational skills with the ability to manage multiple priorities and details simultaneously.
- Excellent communication and interpersonal skills with a service-oriented mindset.
- Experience coordinating events, travel arrangements, logistics, or workplace services.
- Ability to build positive relationships with customers, suppliers, and internal stakeholders.
- Proactive, reliable, and solution-oriented approach to work.
- Confident user of Microsoft Office applications and common administrative systems.
- Fluent English and legally authorised to work in the UK.
Vitra is committed to equal opportunity employment and ensures that no applicant receives less favourable treatment on account of gender, colour, marital status, nationality, religion, political belief, disability, sexual orientation, race, age, or ethnic origin.
Enjoy working at Vitra:
- We offer a dynamic, creative, and innovative environment and pursue a sustainable corporate strategy.
- Office design is our specialty - our work environment offers space for creativity including areas for focus time.
- Welcome to Vitra - our orientation and welcome program.
- "How to work better" - our concept for the hybrid working world - enables mobile working in different facets.
- We promote lifelong learning through our internal academy and target group-oriented talent management programs.
- Benefit from attractive discounts on products from Vitra and Artek.
Do you still have doubts?
You do not bring all the qualifications listed? Don't be discouraged: We are convinced that with an eager-to-learn, open-minded attitude, mountains can be moved. So, apply anyway and show us why you are the right person for this position.
We are committed to promoting equal opportunities and living diversity. Your personality and expertise are the only factors that determine your suitability.
Please note that we cannot accept applications via E-mail but kindly ask you to send it via our job portal. If you have any questions, Matej Vondráček, matej.vondracek@vitra.com, will be happy to support.
Showroom Manager f/m/d employer: Vitra
At Vitra, we pride ourselves on being an exceptional employer, offering a dynamic and creative work environment in the heart of London. Our commitment to employee growth is evident through our internal academy and talent management programs, ensuring that you have the opportunity to develop your skills while contributing to a sustainable corporate strategy. With attractive product discounts and a focus on diversity and equal opportunities, Vitra is the perfect place for those looking to make a meaningful impact in showroom management and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager f/m/d
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vitra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vitra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Showroom Manager f/m/d
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vitra:Your cover letter is your chance to shine! Tell us why you want to work at Vitra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vitra!
How to prepare for a job interview at Vitra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
