Technical Writer

We’re looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub – our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves contributing to both customer and internal communications related to product or system changes. You’ll play a key role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation. You’ll collaborate closely with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery. The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, offering ample opportunities to grow into broader responsibilities across Product and Marketing.

Key Responsibilities

• Help shape the documentation experience to support customer onboarding and long-term engagement.
• Own the end-to-end content lifecycle of the Vitesse Knowledge Hub.
• Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content.
• Champion documentation consistency, structure, and clarity across all knowledge assets.
• Streamline content workflows and updates.

Minimum Requirements

• Experience as a Technical Writer in a SaaS environment.
• Familiarity with transactional platforms, involving a customer portal and APIs.
• Ability to grasp business and technical concepts quickly and collaborate confidently with product owners and engineers.
• Excellent writing and editing skills, with a strong attention to detail and structure.
• Comfortable using documentation tools such as ReadMe (or similar platforms), GitHub, and generative AI content assistance.
• Proactive, self-organised, and capable of managing multiple documentation streams.
• Understanding of the importance of documentation as part of the customer experience.

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

We are Vitesse – the payment provider of choice for the insurance and treasury industry. Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 180 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most. With now over 240 employees across Europe and our London headquarters, $93m series c funding in 2022 in the bag and approaching £15bn in processed transactions, we are only just getting started. We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey.

Vitesse at our best – our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes:

• Confident Humility - We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.
• Driven to Succeed - We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.
• Tenacious Responsibility - We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.

Please confirm if selected for an interview, what interview adjustments you would need?