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For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and drive platform adoption in the insurance market.
- Company: Vitesse is a fast-growing FinTech company revolutionising payments for the insurance industry.
- Benefits: Enjoy hybrid working, 25+ days holiday, private medical insurance, and ongoing learning opportunities.
- Why this job: Join a dynamic team, make a real impact, and grow your career in a collaborative environment.
- Qualifications: 1-3 years in sales or account management; experience with insurers or TPAs is essential.
- Other info: Be part of a company that values confidence, drive, and responsibility while promoting inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Relationship Manager you will play a key role in expanding Vitesse\’s presence in serving the global insurance market. You will help strengthen engagement with Third Party Administrators (TPAs) and Brokers to create advocates of our service proposition. You will be responsible for ensuring that insurance companies and all relevant TPAs and Brokers are using the platform optimally, drive wider adoption, and identify cross-selling opportunities to meet our growth targets.
We are a fast-growing team with big ambitions and offer opportunities to play an integral role in Vitesse’s growth, alongside colleagues and customers.
Responsibilities
- Develop strong relationships with existing key clients through proactive engagement, effective communication and a deep understanding of our product offering
- Attend and own agenda points at regular business and service review meetings
- Manage relationships with a portfolio of approximately 40 insurance customers and platform users, developing and owning the relationship to identify opportunities
- Understand the customer’s corporate/organization structure, stakeholders and potential whitespace; articulate this within Vitesse and act as a client advocate
- Understand the customer’s multi-level strategy and fit with Vitesse; relate the company’s annual report to the delegated authority teams’ activities
- Understand the client’s roadmap, needs and pain-points; maintain knowledge of customer sector, payments and the platform
- Proactively learn and educate in advance of client engagements
- First point of contact for strategic/commercial queries for existing clients; coordinate internal processes/resources to reach resolution
Improve Proposition
- Engage external and internal stakeholders to ensure client feedback informs system and process development and the product roadmap
- Maintain a tracker of service and product feedback and escalate to prioritize platform/process improvements
- Analyze data to identify payment patterns, optimize payment flow, increase revenue and enhance the Vitesse experience; coordinate with BD, RM, Ops to implement
Service Delivery
- Collaborate across the organisation to satisfy customer requirements efficiently
- Provide best-in-class service and strategic solutions to improve client operations
- Deliver new product initiatives to existing customers and assess viability on a per-customer basis
- Communicate product and service plans and rollout to clients
- Act as escalation point for non-contracted TPAs when queries are not timely resolved
Revenue and Growth
- Prepare client presentations and sales materials to support conversations
- Identify and execute on revenue opportunities across the existing client base (cross-sell, upsell, new geographies)
- Share new product initiatives with existing customers and assess viability per customer
Engagement and Onboarding
- Support onboarding for non-contracted TPAs and present Vitesse’s proposition to selected TPAs
- Deliver engaging overview sessions of Vitesse to stakeholders or new TPAs as requested
Lloyd’s of London Programme – Faster Claims Payment (FCP)
Deliver engaging overview of FCP and Vitesse proposition to non-contracted TPAs
Customer Data
Maintain accurate customer data using tools (e.g. Salesforce, Zendesk) to provide accurate revenue and resource forecasting
Industry Knowledge
Apply knowledge of the insurance industry to navigate and deliver business results
Requirements
- 1-3 years’ experience in a related sales or account management role with a proven track record in growing a portfolio through consultative sales and relationship building
- Experience within an insurer or TPA is essential
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks, projects and deadlines simultaneously
- Proficient in Microsoft Office and Salesforce for client management
- Ability to work effectively in a team environment
Benefits
- 25 days holiday per year (increasing with service) + bank holidays
- Hybrid working arrangements with minimum 2 days in the office
- Contributory pension, enhanced parental leave, cycle to work, private medical insurance
- Therapy access, gym membership discounts, financial coaching
- Volunteer leave and sabbatical options
- Ongoing learning and development support
Equality and Inclusion
We are an Equal Opportunity Employer and are committed to creating an inclusive environment that enables everyone to perform at their best. If selected for an interview, please indicate any interview adjustments you may need.
About Vitesse
Vitesse is a payments provider for the insurance and treasury industry, FCA regulated, with a global payments network and treasury optimisation services. We value collaboration, customer centricity and integrity, and are looking for like-minded people to join our journey.
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Relationship Manager - TPA employer: Vitesse
Contact Detail:
Vitesse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - TPA
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the role of Third Party Administrators (TPAs) and Brokers. Understanding their needs and pain points will help you engage more effectively during interviews and demonstrate your knowledge of how Vitesse can support them.
✨Tip Number 2
Network with professionals in the insurance sector, particularly those who work with TPAs. Attend industry events or join relevant online forums to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your consultative sales approach and any experience you have in identifying cross-selling opportunities, as this is crucial for the Relationship Manager role.
✨Tip Number 4
Research Vitesse's current offerings and recent developments in their services. Being able to articulate how you can contribute to their growth and enhance customer experiences will set you apart from other candidates.
We think you need these skills to ace Relationship Manager - TPA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or account management, particularly within the insurance or TPA sectors. Use specific examples that demonstrate your ability to build relationships and grow a business portfolio.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with Vitesse's mission and values, particularly your understanding of the insurance market and your proactive approach to client engagement.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication abilities. Use clear, concise language and consider including examples of successful client interactions or presentations you've delivered.
Highlight Your Analytical Skills: Demonstrate your ability to analyse data and identify opportunities for improvement. Include any relevant experience where you have used data to enhance customer experiences or drive revenue growth, as this is crucial for the Relationship Manager position.
How to prepare for a job interview at Vitesse
✨Know Your Clients
Before the interview, research Vitesse's key clients and their needs. Understanding the insurance market and the role of Third Party Administrators (TPAs) will help you demonstrate your ability to build strong relationships and identify opportunities.
✨Showcase Your Communication Skills
As a Relationship Manager, effective communication is crucial. Prepare examples of how you've successfully engaged with clients in the past, highlighting your interpersonal skills and ability to articulate complex ideas clearly.
✨Demonstrate Industry Knowledge
Familiarise yourself with current trends in the insurance industry and payment solutions. Being able to discuss these topics during the interview will show that you're proactive and knowledgeable, which is essential for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle client relationships. Think of specific situations where you've successfully navigated challenges or identified growth opportunities for clients.
