At a Glance
- Tasks: Process payments and enhance customer experiences in a dynamic team.
- Company: Join a forward-thinking financial services company with a focus on inclusivity.
- Benefits: Enjoy competitive pay, medical insurance, and generous leave policies.
- Other info: Hybrid work model with opportunities for ongoing learning and development.
- Why this job: Grow your skills while making a real impact in operations.
- Qualifications: 2-5 years in financial services, strong analytical and Excel skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an Operations Analyst who embodies exceptional interpersonal skills, exudes professionalism, and maintains a positive "can-do" attitude. The ideal candidate is characterized by a friendly and approachable demeanor with exceptional attention to detail. A commitment to continuous learning and development is paramount, with a mindset that views each interaction as an opportunity for growth. This role is tailored for someone eager to expand their skillset and contribute to a dynamic team environment. As an Operations Analyst, the ability to adapt, empathize, and problem-solve will be key in ensuring a seamless and delightful customer experience.
You will be working with the local Operations team and be responsible for the processing of payments, ensuring they are made within scheduled time frames, and are expected to collaborate with stakeholders in making process improvements or enhancements to the customer journey.
Responsibilities- Process daily payments via Vitesse's inhouse systems & external banking partners
- Ensure all payments tasks are completed accurately and within a timely manner
- Continuously develop understanding of payment, settlement and system workflows, acting as a subject matter expert making sure adequate documentation is in place and remain up to date
- Identify improvements and suggest solutions for the operations system and workflow and communicating those to the broader Operations team
- Support product and tech teams to address issues during development/testing phases
- Identify non-standard payments and account behaviour and finding short/long term solutions
- Conduct daily checks on processes and elevate when required
- Work closely with Operational Control teams to ensure prompt closure or escalation of exceptions
- Pro-actively engage Support, Service, and Commercial teams for processing issues with client impact
- 2-5 years of professional experience within Financial Services - strong preference for backgrounds in a treasury or payments function
- Attention to detail and accuracy
- Sense of urgency
- Strong analytical skills
- Accustomed to working in a fast-paced environment
- Confidence to work independently but also as part of the wider Operations team
- Strong Excel skills
- Organizational skills
- Problem analysis and solving skill
- 2 days of volunteering leave
- Recruitment referral fees of $1,000
- Medical Insurance
- Basic life & AD&D insurance
- Access to our mental health therapy partner Oliva wellbeing platform
- Sabbatical - after 5 years
- Additional day's annual leave
- Sick Leave - 5 days
- Annual leave - 20 days
- Maternity leave
- Paternity leave
- Voluntary Critical Illness and accident Insurance (employee paid)
- Employee Assistance Program
- Ongoing learning & development
- Commuter Benefits
- Offering up to $75,000. We offer a hybrid work approach with 3 days in the office.
We are an Equal Opportunity Employer. We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.
Operations Analyst employer: Vitesse
As an Operations Analyst at our company, you will thrive in a supportive and inclusive work culture that prioritises employee growth and development. With benefits such as flexible working arrangements, generous leave policies, and access to mental health resources, we ensure our team members feel valued and empowered. Join us in a dynamic environment where your contributions directly enhance the customer experience and foster continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Vitesse. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Vitesse.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Vitesse's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Vitesse
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Vitesse.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Vitesse will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Vitesse employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
