Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for clients, resolving queries and ensuring smooth money transfers.
- Company: Join Vitesse, a leading FinTech firm revolutionising insurance payments globally since 2014.
- Benefits: Enjoy hybrid working, 25+ days holiday, private medical insurance, and ongoing learning opportunities.
- Why this job: Make a real impact in a collaborative culture while helping customers in their time of need.
- Qualifications: Customer-facing experience and strong communication skills are essential; CRM knowledge is a plus.
- Other info: This is a 6-month fixed-term contract with potential for growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Executive – (6 Month FTC)
Customer Support Executive – (6 Month FTC)
Please note this is a 6 month temporary Fixed Term Contract
We are Vitesse – the treasury and payment partner of choice for insurance.
Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.
With over 245 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, our US licence approved and exceeding £10bn in processed transactions, we are only just getting started.
We are collaborative, customer centric and work with integrity, whilstpartnering with some of the biggest insurance leaders includingLloyd\’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?
Your mission:
This role is on the Vitesse frontline as the key point of contact for our clients; supporting the fast movement of money to pay claims to insurance policyholders in their time of need. You will be part of a team that strives to put the customer first by meeting their needs and finding ways to improve what we do and the service we provide. Typically, you will be providing support through email or phone to resolve a range of client queries concerning use of the Vitesse platform and the transfer of funds.
We are looking for a Customer Support Executive who embodies exceptional interpersonal skills, exudes professionalism, and maintains a positive \”can-do\” attitude. The ideal candidate is characterised by a friendly and approachable demeanour, capable of fostering strong customer relationships. A commitment to continuous learning and development is paramount, with a mindset that views each interaction as an opportunity for growth. This role is tailored for someone eager to expand their skill set and contribute to a dynamic team environment. As a Customer Support Executive, the ability to adapt, empathise, and problem-solve will be key in ensuring a seamless and delightful customer experience.
Core responsibilities:
- Resolving customer issues efficiently across all support channels adhering to SLAs.
- Build and maintain strong customer relationships through proactive engagement, effective communication, and thorough product knowledge.
- Keep customers informed on unresolved queries to maintain transparency and trust.
- Work with colleagues including other departments to efficiently and promptly meet all customer needs.
- Act in accordance with Vitesse company values.
- Assist other teams with ad-hoc tasks to ensure a supportive and cohesive work environment
Requirements
What you need to succeed:
- Experience in a customer facing role.
- Ability to communicate with confidence and credibility.
- Ability to prioritise and coordinate with colleagues across the company.
- Take accountability to resolve issues with a calm and logical approach and do your utmost to resolve issues in a timely manner whilst always remaining professional.
- Excellent attention to detail.
- Comfortable working in a fast-paced environment with changing business and customer needs; where you see ambiguity as an opportunity to develop your skills, refine the way we work and to make a difference in a growing business.
- Experience with CRM / Customer support tools (e.g. Zendesk) would be advantageous.
Benefits
- 25 days Holiday per year (increasing by 1 day per years\’ service, up to 30 days) + Bank Holidays
- Hybrid working arrangements – minimum 2 days in the office, Tuesday – Thursday
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance with AXA
- Unlimited access to therapy sessions through our partner, Oliva
- Discounted Gym membership through Gympass
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years\’ service
- Reduced Nursery fees with salary sacrifice scheme YellowNest
- Life Assurance – MetLife (UK employees only)
- Ongoing Learning and Development to support you reach your career goals
Vitesse at our best – our values
The Vitesse values are a true reflection of what it takes to thrive in our business, so it\’s important to us that any employee who joins our business is aligned with these 3 attributes
Confident Humility
We don\’t do ego and we know that unless we all win, none of us win. We admit when we\’re wrong, ask for help and always think about the wider business before ourselves.
Driven to Succeed
We see the opportunity ahead of us and we won\’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.
Tenacious Responsibility
We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.
We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on clara.moretti-greene@vitesse.io or in her absence contact our People Team PeopleTeam@vitessepsp.com.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Vitesse by 2x
Get notified about new Customer Support Executive jobs in London, England, United Kingdom.
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Slough, England, United Kingdom 3 weeks ago
Greater London, England, United Kingdom 3 days ago
Slough, England, United Kingdom 1 week ago
Sutton, England, United Kingdom 1 day ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
Slough, England, United Kingdom 2 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
Sutton, England, United Kingdom 1 day ago
REEBOK -Customer Service Executive – DACH region
Ski Customer Service Executive – 6 Month FTC
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 months ago
Watford, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
Hounslow, England, United Kingdom 1 month ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 16 hours ago
Customer Success Manager (Technical), UK
London, England, United Kingdom 3 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Support Executive - (6 Month FTC) employer: Vitesse
Contact Detail:
Vitesse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - (6 Month FTC)
✨Tip Number 1
Familiarise yourself with Vitesse's services and values. Understanding their treasury and payment solutions will help you engage in meaningful conversations during the interview, showcasing your genuine interest in the company.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've successfully resolved issues or built strong relationships, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research common customer support tools like Zendesk, as familiarity with these platforms can give you an edge. If you have experience with similar tools, be ready to discuss how you've used them to enhance customer interactions.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Be prepared to discuss how you've handled fast-paced environments and changing customer needs, as this is crucial for thriving in the dynamic setting at Vitesse.
We think you need these skills to ace Customer Support Executive - (6 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise skills such as communication, problem-solving, and attention to detail, which are crucial for the Customer Support Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Vitesse's values that resonate with you, such as 'Confident Humility' or 'Driven to Succeed', and explain how you embody these traits.
Showcase Relevant Skills: In your application, highlight any experience with CRM tools like Zendesk, as well as your ability to work in fast-paced environments. Provide examples of how you've successfully resolved customer issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for this role.
How to prepare for a job interview at Vitesse
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Vitesse's core values: Confident Humility, Driven to Succeed, and Tenacious Responsibility. Be prepared to discuss how you embody these values in your previous roles, as cultural fit is crucial for them.
✨Showcase Your Customer Support Experience
Highlight your experience in customer-facing roles during the interview. Be ready to share specific examples of how you've resolved customer issues efficiently and maintained strong relationships, as this will demonstrate your suitability for the Customer Support Executive position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to adapt quickly to changing circumstances or resolve complex issues. Vitesse values a calm and logical approach, so showcasing your problem-solving skills will be key to impressing the interviewers.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, opportunities for professional development, or how they measure success in the Customer Support team. This will reflect your eagerness to contribute positively to their environment.
