Relationship Manager

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The Relationship Manager – Insurance role specifically falls within the Insurance Relationship Management Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our Relationship Director and VP of Relationship Management. The Sales Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers.

We’re looking for a Relationship Manager to join our Team in Holborn, London. You will be working closely with our Relationship Directors to build strong relationships and support commercial growth across our insurance client base. Through proactive engagement, you will gain exposure to all products, solutions and processes to support our customers’ businesses. You will work alongside various Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Relationship Directors to grow revenues for a portfolio of insurance clients.

1. Drive revenue growth across insurance customers, working alongside Relationship Directors to execute the broader sales strategy.
2. Develop strong relationships with our existing customers through proactive engagement, effective communication and a deep understanding of our product offering.
3. Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets.
4. Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner.
5. Leveraging industry expertise and client feedback improve our insurance proposition. Work closely with Client Solutions, Operations and Product teams to create more value for our existing client base.
6. Effectively communicate our proposition to the market.
7. Maintain an accurate database of customer information through effective CRM (Salesforce) management.
8. Create and develop client presentations and sales pitch materials to support customer conversations.

Requirements

• Analytical mindset – ability to utilise data to support strategy and decisions.
• Ability to create and build effective PowerPoint presentations for internal and external stakeholders.
• Effective communicator and good listening skills are essential.
• Ability to build and grow sustainable client relationships.
• Ability to prioritise workloads and complete tasks in a timely manner.
• Ability to work effectively in a team environment.
• Customer-orientated focus.
• Passion for start-ups with a mentality to get your hands dirty!

Benefits

• 25 days Holiday per year (increasing by 1 day per years’ service, up to 30 days) + Bank Holidays
• Hybrid working arrangements – minimum 2 days in the office, Tuesday – Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance – MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

We are Vitesse – the payment provider of choice for the insurance and treasury industry.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment – fast, and when their customers need it most.

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

Vitesse at our best – our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes:

Confident Humility

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.

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