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- Tasks: Lead customer success initiatives to drive adoption, renewals, and expansions.
- Company: A top financial infrastructure provider in Greater London.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape customer experiences.
- Why this job: Make a significant impact on customer success in a dynamic FinTech environment.
- Qualifications: 8+ years in Customer Success leadership within B2B SaaS or FinTech/InsurTech.
- Other info: Opportunity to build and mentor teams while defining impactful strategies.
The predicted salary is between 72000 - 108000 £ per year.
A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. This role is essential for driving customer adoption and ensuring renewals and expansions.
The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. The position includes building and mentoring teams, defining strategies, and overseeing compliance with client money rules.
VP of Customer Success — Scale Adoption & Revenue in London employer: Vitesse PSP
Contact Detail:
Vitesse PSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP of Customer Success — Scale Adoption & Revenue in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and SaaS space. Attend industry events or webinars where you can meet potential employers or colleagues who might know of openings. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! Create a personal brand on LinkedIn that highlights your experience in Customer Success leadership. Share insights, write articles, or even post about trends in customer adoption strategies. This will get you noticed by recruiters looking for someone just like you.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer lifecycle management and team building. Use the STAR method (Situation, Task, Action, Result) to structure your answers. We want you to shine and show how you can drive renewals and expansions!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that VP role!
We think you need these skills to ace VP of Customer Success — Scale Adoption & Revenue in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of VP of Customer Success. Highlight your experience in B2B SaaS or FinTech/InsurTech, and don’t forget to showcase your leadership skills and any relevant strategies you've implemented.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background aligns with our mission. Be specific about your achievements in driving customer adoption and renewals.
Showcase Your Leadership Style: We want to know how you build and mentor teams! In your application, share examples of how you've developed talent and fostered a positive team culture. This will help us see if you’re the right fit for leading our Customer Success team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Vitesse PSP
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer adoption, renewals, and expansions. Be ready to discuss how you've used these metrics in your previous roles to drive success.
✨Showcase Your Leadership Experience
Since this role involves building and mentoring teams, prepare examples of how you've successfully led teams in the past. Highlight specific strategies you implemented that resulted in improved customer satisfaction or team performance.
✨Understand the Financial Infrastructure Landscape
Familiarise yourself with the current trends and challenges in the financial infrastructure sector. Being able to discuss how these factors impact customer success will show your depth of knowledge and commitment to the industry.
✨Prepare for Compliance Questions
Given the importance of compliance with client money rules, be prepared to discuss your experience with regulatory requirements. Think of examples where you've ensured compliance while still driving customer success and satisfaction.
