Implementation Manager in London

Description

About us

We are Vitesse – the treasury and payment partner of choice for insurance.

Formed in 2014 by a team of proven Fin Tech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions.

Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies.

Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience.

Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.

With over 175 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £10bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets.

We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

The Role

Vitesse is looking for an organised, adaptable and technically minded Solutions Manager to support the implementation and integration of third-party insurance systems into the Vitesse ecosystem.

Working within the Solutions team, you will help deliver client and partner implementations, supporting the integration of insurance claims platforms and related systems with Vitesse's payment processing platform.

You will work closely with clients, Product, Engineering, Customer Success and Business Development teams to ensure implementations are delivered efficiently and successfully.

Following the pre-sales process, you will take ownership of the implementation lifecycle, working with clients to understand their business processes, technical requirements and integration needs.

You'll help translate solution designs into successful implementations, coordinating stakeholders through discovery, onboarding, testing, go-live and handover to Customer Success.

This role would suit someone with a few years of professional experience who enjoys solving problems, understanding how systems connect, and working in a fast-paced environment where priorities shift, processes evolve and no two implementations are quite the same.

You don't need to be an expert in payments or insurance from day one, but you should be excited by the opportunity to learn both domains and become a trusted member of a growing implementation function.

• Core Responsibilities
• Support end-to-end implementation projects for insurance clients integrating with the Vitesse platform.
• Work with clients, third-party technology providers and implementation partners to understand business processes, system architecture and integration requirements.
• Support technical discovery activities by gathering requirements, documenting business processes and mapping client needs to Vitesse products and capabilities.
• Assist with the onboarding of insurance claims platforms and related systems into the Vitesse ecosystem.
• Coordinate implementation activities across internal and client teams, ensuring actions, dependencies and milestones remain on track.
• Develop high-level implementation plans, clearly documenting responsibilities, deliverables and success criteria.
• Maintain implementation documentation and project artefacts, including project plans, risk and issue logs, implementation trackers and status reporting.
• Develop a strong understanding of the payment presentation methods offered by Vitesse, including APIs, batch processing and other connectivity solutions.
• Work with client technical teams to support RESTful API integrations, including authentication methods, API payload mapping, webhook configuration, event-driven workflows, integration testing and troubleshooting to ensure reliable, secure and accurate data exchange between client systems and the Vitesse platform.
• Support clients through testing, User Acceptance Testing (UAT), onboarding and go-live, helping to identify, troubleshoot and resolve implementation issues.
• Work collaboratively with Product and Engineering teams to resolve implementation challenges, improve delivery processes and identify opportunities for product enhancement.
• Support the transition of successfully implemented clients into Customer Success, ensuring a smooth operational handover.
• Contribute to the ongoing development of implementation playbooks, reusable documentation, templates and best practices.
• Develop a working understanding of the insurance ecosystem, including claims processes and the broader operating environments in which our clients operate.

Requirements

Essential

• 2–5 years of professional experience in an implementation, onboarding or client delivery role.
• Familiarity with API-based integrations, system connectivity concepts and software implementation methodologies.
• Strong organisational skills with excellent attention to detail.
• Comfortable managing multiple activities and priorities simultaneously.
• Strong communication and stakeholder management skills, with the ability to communicate confidently with both technical and non-technical audiences.
• A proactive and adaptable approach, with the ability to work effectively in a fast-changing environment.
• A collaborative mindset and willingness to take ownership of tasks and outcomes.

Desirable

• Experience working with APIs, JSON payloads, API documentation and software integration testing tools (e. g. Postman).
• Experience within the insurance industry, particularly claims or related operational processes.
• Exposure to payments, fintech or financial services.
• Understanding of project management principles and common project artefacts.
• Experience working with Monday. com or similar project management tools.
• Experience working in a scale-up, fintech or technology-driven organisation.

Benefits

• 25 days Holiday per year (increase by 1 day per year to 30 days max) + Bank Holidays
• Hybrid working arrangements
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance through Vitality
• Access to Oliva our Mental Health Therapy partners
• Discounted Gym membership
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance – Met Life (UK employees only).
• Ongoing Learning and Development to support you reach your career goals

We understand that everyone has their own work rhythm, and we believe in a flexible working schedule that supports a healthy work/life balance.

We offer a hybrid work approach with 2 days minimum in the office in our London St Paul’s office.

Our Values – or what we call “Vitesse at Our Best”

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes

Driven to Succeed

We’re ambitious about the opportunity ahead and committed to achieving it together.

We hold ourselves to high standards, take pride in what we deliver, and push for meaningful outcomes for our customers, our partners, and each other.

Tenacious Responsibility

We take ownership of our work, our decisions, and our results.

We face challenges with resilience, learn from setbacks, and see things through to completion.

Because doing the right thing matters.

Confident Humility

We believe the best ideas come from listening and learning.

We leave ego at the door, ask for help when we need it, and celebrate collective success.

When one of us wins, we all do.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others.

Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people.

At the heart of our policy, we seek to treat people fairly and with dignity and respect.

If you need any reasonable interview adjustments please let us know by contacting our head of talent on clara. moretti-parker@vitesse. io