At a Glance
- Tasks: Provide exceptional customer service to farmers and support grain operations.
- Company: Join Bunge, a leader in the Australian grain industry.
- Benefits: Gain hands-on experience and build valuable connections.
- Other info: Flexible casual roster with opportunities for growth.
- Why this job: Make a real impact while learning about the grain supply chain.
- Qualifications: Strong work ethic, communication skills, and attention to detail.
The predicted salary is between 10.8 - 13.2 £ per hour.
Supportive and fast-paced team environment.
About the role:
Bunge is seeking enthusiastic Call Centre Operators to join our team for the 2026/27 harvest season, running from October through to January. Based in Eastwood, this role offers a great entry point into the Australian grain industry. As a Call Centre Operator, you will play a key role in delivering exceptional customer service and providing accurate, up-to-date information to our grain farmers across South Australia and Victoria. You will engage with farmers on a daily basis, supporting both grain receival and storage operations, as well as grain accumulation processes across the business. This role operates on a casual roster, with shifts scheduled based on operational requirements. Flexibility is important, as you may be required to work weekends during peak periods.
This is a dynamic opportunity to:
- Gain hands-on industry experience
- Develop a strong understanding of grain operations
- Build connections across different areas of the business
Key responsibilities:
- Respond to farmer enquiries via phone and email, delivering a high level of customer service
- Provide clear and accurate information on harvest services, products, and processes
- Support farmers in using digital tools and online platforms
- Process transactions through internal systems, ensuring accuracy and efficiency
- Gain exposure to the grain supply chain, including marketing, storage, and handling operations
About you:
We’re looking for candidates who:
- Demonstrate a strong work ethic and a genuine willingness to learn
- Have a proven ability to deliver high-quality customer service
- Possess excellent written and verbal communication skills
- Show strong attention to detail, particularly in fast-paced environments
- Can prioritise tasks and problem-solve effectively using initiative
- Have an interest in or passion for the grain industry
About us:
Bunge connects farmers to consumers to deliver essential food, feed and fuel to the world. Through our dynamic supply chain, we can move commodities efficiently from where there is surplus to where they are needed. In Australia, we operate around 60 storage and handling sites and seven port terminals across southern Western Australia, South Australia and western Victoria, two import sites in Victoria and New South Wales, and are one of the largest buyers and exporters of agricultural commodities including cereals, oilseeds, pulses and cotton. By joining Bunge, you will enjoy a varied and interesting career and make a difference to local farmers and the communities we operate in.
Important Information:
Please note that we may commence interviewing as applications are received. We reserve the right to close this advertisement early if suitable candidates are identified prior to the advertised closing date. We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We maintain a strong safety culture, with zero tolerance for drugs and alcohol in the workplace. As part of the recruitment process, you may be required to attend a company-funded pre-employment medical.
Call Centre Operators employer: Viterra
Bunge is an exceptional employer, offering a long-term career opportunity in a leading agribusiness within a brand-new office in Eastwood, just minutes from the CBD. With a strong focus on employee development, a supportive work culture, and a commitment to safety and teamwork, Bunge provides numerous benefits including training programs, parental leave, and recognition for years of service, making it an ideal place for those looking to grow their careers while making a meaningful impact in the agricultural sector.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operators
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Viterra.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Viterra. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Centre Operators
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Viterra.
How to prepare for a job interview at Viterra
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Viterra's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Viterra offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
