Sales Operations Coordinator

VitalSource® is hiring a Sales Operations Coordinator to contribute to our Sales team located in Milton Keynes, United Kingdom. This is a hybrid role with a combination of both in-office work days and work from home.

Key Responsibilities:

• Sales Support: Assist the sales team in managing day-to-day operations, including tracking and updating the sales pipeline, preparing reports, and ensuring accurate data entry in SalesForce.
• Pipeline Management: Monitor and analyze sales pipeline metrics to identify trends, potential opportunities, and areas of concern. Provide insights to the sales team to support strategic decision-making.
• New Business & Quotations: Coordinate all new non-standard Deals Desk submissions to ensure consistency and support the sales team as required on booklist availability analysis, pricing and quotations.
• Lead Flow Management: Manage the flow of leads from various sources, ensuring timely follow-up and accurate tracking in the CRM system.
• Sales Lead Research: Conduct research on potential sales leads, gather relevant information, and book appointments for sales representatives.
• Client Interaction: Support the sales team in maintaining strong relationships with clients, including managing communication, scheduling meetings, and handling inquiries.
• Meeting Notes: Attend meetings with the sales team, take detailed notes, and ensure follow-up actions are documented and assigned.
• Reporting & Analysis: Prepare regular sales reports and presentations, utilising pivot tables in Excel to analyse data and provide actionable insights.
• Project Management: Oversee and manage multiple projects simultaneously, ensuring deadlines are met and tasks are completed efficiently.
• Data Management: Ensure the integrity of sales data within SalesForce, regularly updating and maintaining accurate records.
• Collaboration: Work closely with other departments, including Marketing, Customer Success, and Operations, to ensure a seamless sales process and excellent client experience.
• Industry Knowledge: Stay informed about trends and developments in the education and publishing industries to effectively support the sales team and contribute to strategic discussions.

Required Qualifications:

• Bachelor’s degree or equivalent work experience in commercial fields.

Preferred Skills:

• Proven experience in sales operations, sales support, or similar role.
• Proficiency in Salesforce engagement and enablement tools (i.e., Salesforce, Marketo, ChurnZero, etc.) and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret sales data and metrics.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Detail-oriented with strong organisational skills and the ability to manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Knowledge of sales processes, pipeline management, and best practices.
• Proactive attitude with a problem-solving mindset and a drive for continuous improvement.

What We Offer:

• Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds.
• Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare.
• Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health.
• Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement.
• Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel.
• Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances.
• Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury.
• Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes.
• Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents.
• Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education.

Who We Are:

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.