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- Tasks: Lead technical solutions and guide customers to maximise their success with our platform.
- Company: Join Vitally, a high-growth startup revolutionising Customer Success.
- Benefits: Competitive salary, equity, unlimited PTO, and flexible work hours.
- Why this job: Make a real impact while working with innovative tech and a collaborative team.
- Qualifications: 5+ years in SaaS Solution Architecture and strong communication skills.
- Other info: Great career growth opportunities in a supportive and fun environment.
The predicted salary is between 75000 - 85000 ÂŁ per year.
At Vitally, we empower our customers to achieve success by seamlessly integrating their systems with our platform. We’re seeking a Solution Architect to deliver exceptional technical solutions, guiding customers from deployment to long‑term value realization. In this role, you’ll be the customer facing technical expert of Vitally, focusing on efficient data integration and enterprise architecture alignment. You’ll serve as a trusted advisor, solving complex challenges, optimizing configurations, and driving adoption at scale for our customers during the pre‑sales and implementation phases of the customer journey.
If you excel at balancing technical expertise, problem‑solving, and customer engagement, we want to hear from you.
Responsibilities- Technical Lead: Provide dedicated technical support during pre‑sales and implementation phases, ensuring that client queries are addressed promptly and accurately.
- Drive Time‑to‑Value: Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge.
- Thought Leadership: Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively.
- Be a Trusted Partner: Provide expert guidance on leveraging Vitally to maximize value within their enterprise systems.
- Empower Customers: Train teams to efficiently bring critical data into Vitally, boosting operational effectiveness.
- Collaborate Cross‑Functionally: Work with product, engineering, and customer success teams to enhance processes and refine the platform with customer feedback.
- Have 5+ years of SaaS Solution Architecture/Professional Services experience in deployments and/or architecture.
- Strong customer communications skills, with a proven ability to engage both technical and non‑technical stakeholders at scale.
- Can troubleshoot and resolve complex software issues while creating organized plans to ensure customer success post‑onboarding.
- Working experience integrating with Salesforce, HubSpot, Mixpanel, Amplitude and others.
- Working experience with APIs, Data Warehouses, CDP’s and Cloud Services.
- Cloud Services Certification (Azure, GCP, AWS), SQL, JavaScript, Python skills.
- Sales Engineering experience (not a requirement).
Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders— from CSMs to CEOs.
We’re a high‑growth, VC‑backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success. If you get excited about ownership, autonomy, impact, and quality output—then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.
Benefits & Culture:- Competitive Salary: We offer a competitive salary given both your experience as well as location (we know some places cost a lot to live!) This role has a range of ÂŁ75,000 to 85,000 GBP.
- Equity: We want every team member invested in the company’s success and are happy to be generous with equity.
- Benefits: Private health care covered by us for you, your partner, and your dependents. Unlimited PTO with a minimum we require you to take off. Please relax and recharge! Flexible work hours and work‑from‑home policy. Education stipend.
We are committed to a productive and respectful work environment. Culturally, the team is extremely collaborative, friendly, fun, hard‑working, intelligent, and mature. That said, while we’re young and scrappy as a team, we don’t believe in building a startup cult. We like each other, we support each other, we’re a focused team that busts our asses at work, and we enjoy hanging out from time to time— but we enjoy having our own lives outside of Vitally.
Career path:Not only will you learn a ton in this role, but since we’re a small team, there will be plenty of promotion and growth opportunities ahead.
Solutions Architect employer: Vitally, Inc.
Contact Detail:
Vitally, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Get to know the company inside out! Research Vitally’s platform, its features, and how it helps customers succeed. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your technical explanations! As a Solutions Architect, you'll need to break down complex ideas for both tech-savvy and non-techy folks. Try explaining your past projects to friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former Vitally employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vitally.
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience with SaaS, data integration, and customer engagement, as these are key aspects of what we’re looking for at Vitally.
Showcase Your Technical Skills: Don’t shy away from flaunting your technical expertise! Mention your experience with APIs, Salesforce, and any relevant programming languages like SQL or Python. We want to see how you can solve complex challenges.
Engage with Our Values: Let us know why you’re excited about working at Vitally! Share how our mission aligns with your career goals and how you can contribute to building a great product together. We love seeing genuine enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s get started!
How to prepare for a job interview at Vitally, Inc.
✨Know Your Tech Inside Out
As a Solutions Architect, you'll need to demonstrate your technical expertise. Brush up on your knowledge of APIs, data integration, and the specific platforms mentioned in the job description like Salesforce and HubSpot. Be ready to discuss how you've tackled complex technical challenges in the past.
✨Showcase Your Customer Engagement Skills
This role is all about building trust with clients. Prepare examples of how you've successfully engaged with both technical and non-technical stakeholders. Highlight your ability to communicate complex ideas clearly and effectively, as this will be crucial during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you’ll need to troubleshoot issues or optimise configurations. Practice articulating your thought process and problem-solving strategies. This will show that you can think on your feet and provide valuable solutions to clients.
✨Demonstrate Your Collaborative Spirit
Vitally values cross-functional collaboration, so be prepared to discuss how you've worked with product, engineering, and customer success teams in the past. Share specific examples of how your contributions have led to improved processes or outcomes, showcasing your team-oriented mindset.
