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- Tasks: Lead technical solutions and guide customers through deployment and value realisation.
- Company: Join Vitally, a high-growth startup revolutionising Customer Success.
- Benefits: Competitive salary, equity, unlimited PTO, and private healthcare.
- Why this job: Make a real impact while working with innovative tech and dynamic teams.
- Qualifications: 5+ years in SaaS Solution Architecture and strong communication skills.
- Other info: Collaborative culture with excellent growth opportunities and flexible work arrangements.
The predicted salary is between 75000 - 85000 £ per year.
At Vitally, we empower our customers to achieve success by seamlessly integrating their systems with our platform. We are seeking a Solution Architect to deliver exceptional technical solutions, guiding customers from deployment to long‐term value realization.
In this role, you will be the customer facing technical expert of Vitally, focusing on efficient data integration and enterprise architecture alignment. You will serve as a trusted advisor, solving complex challenges, optimizing configurations, and driving adoption at scale for our customers during the pre‐sales and implementation phases of the customer journey.
If you excel at balancing technical expertise, problem‐solving, and customer engagement, we want to hear from you.
Responsibilities- Technical Lead: Provide dedicated technical support during pre‐sales and implementation phases, ensuring that client queries are addressed promptly and accurately.
- Drive Time‐to‐Value: Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge.
- Thought Leadership: Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively.
- Be a Trusted Partner: Provide expert guidance on leveraging Vitally to maximize value within their enterprise systems.
- Empower Customers: Train teams to efficiently bring critical data into Vitally, boosting operational effectiveness.
- Collaborate Cross‐Functionally: Work with product, engineering, and customer success teams to enhance processes and refine the platform with customer feedback.
- Have 5+ years of SaaS Solution Architecture/Professional Services experience in deployments and/or architecture.
- Strong customer communications skills, with a proven ability to engage both technical and non‐technical stakeholders at scale.
- Can troubleshoot and resolve complex software issues while creating organized plans to ensure customer success post‐onboarding.
- Working experience integrating with Salesforce, HubSpot, Mixpanel, Amplitude and others.
- Working experience with APIs, Data Warehouses, CDPs and Cloud Services.
- Cloud Services Certification (Azure, GCP, AWS), SQL, JavaScript, Python skills.
- Sales Engineering experience (not a requirement).
Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data.
We are a high‐growth, VC‐backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career.
Benefits & Culture:- Competitive Salary: We offer a competitive salary given both your experience as well as location. This role has a range of £75,000 to 85,000 GBP.
- Equity: We want every team member invested in the company's success and are happy to be generous with equity.
- Benefits: Private health care covered by us for you, your partner, and your dependents. Unlimited PTO with a minimum we require you to take off. Please relax and recharge! Flexible work hours and work‐from‐home policy. Education stipend.
- Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely collaborative, friendly, fun, hard‐working, intelligent, and mature.
- Career path: Not only will you learn a ton in this role, but since we are a small team, there will be plenty of promotion and growth opportunities ahead.
Solutions Architect in London employer: Vitally, Inc.
Contact Detail:
Vitally, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Vitally on LinkedIn or other platforms. Ask them about their experiences and get insights into the company culture. This can give you an edge in your interviews.
✨Tip Number 2
Prepare for technical discussions! Brush up on your knowledge of APIs, data integration, and cloud services. Be ready to showcase how your experience aligns with the role of Solutions Architect during interviews.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex challenges in previous roles. This will demonstrate your ability to be a trusted partner for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Vitally team directly.
We think you need these skills to ace Solutions Architect in London
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role of Solutions Architect, especially your knowledge of SaaS, APIs, and data integration. Don’t hold back on showcasing your problem-solving abilities!
Tailor Your Application: Take a moment to customise your application for Vitally. Use the job description as a guide to emphasise your relevant experience and skills. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Be Personable: Remember, we’re not just looking for a tech whiz; we want someone who can engage with clients effectively. Use your application to convey your communication style and how you build trust with stakeholders. A friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of the Vitally team!
How to prepare for a job interview at Vitally, Inc.
✨Know Your Tech Inside Out
As a Solutions Architect, you'll need to demonstrate your technical expertise. Brush up on your knowledge of APIs, data integration, and the specific platforms mentioned in the job description, like Salesforce and HubSpot. Be ready to discuss how you've tackled complex technical challenges in the past.
✨Engage with Real-World Scenarios
Prepare to share examples from your previous experience where you successfully guided clients through deployment and integration. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and customer engagement.
✨Showcase Your Communication Skills
Since this role involves engaging both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, focus on how you can build trust and credibility with clients, as this is key to driving adoption and ensuring customer success.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Vitally's approach to customer success and how they measure value realisation. This not only shows your interest in the company but also helps you assess if it's the right fit for you.
