Tele-Adviser

Team – Adviser Services Life

Working Pattern – Remote UK, Full time 37.5 hours week across 5 days with an alternating Saturday rota (shifts between 8-4, 12-8). A degree of flexibility is required. Although this role is remote you will be asked to attend the office from time to time.

You will work as part of a team of professional Nurses and Office staff.

Top 3 skills needed for this role:

• Medical knowledge
• Attention to detail
• Exceptional customer service

What this role is all about:

As a Vitality Tele Examiner, you play a crucial role in creating a positive and reassuring experience for our customers. Your primary responsibility is to gather accurate medical information through various Telephone Questionnaires, ensuring every interaction is handled with professionalism and care. This role goes beyond simply collecting data—it’s about building trust and demonstrating empathy. Every conversation is an opportunity to make customers feel heard, respected, and supported during what can sometimes be a sensitive process. Your ability to listen actively, communicate clearly, and show genuine understanding is just as important as your clinical knowledge.

To succeed, you’ll need to be adaptable and confident in conducting tele-appointments across different scenarios. Having a broad knowledge base and the flexibility to manage diverse situations ensures that customers receive a seamless, compassionate experience every time.

Key Actions:

• You will be required to conduct client Tele-screening appointments telephonically.
• Liaising with customers, our underwriters and operation team to promote health and wellbeing in a professional but informal manner.
• Manage Client expectations in line with company policies and procedures.
• Planning, organising and prioritising your workload/equipment to meet your day-to-day activities.
• Work in collaboration with the concierge to manage your appointments and diary.
• Take accountability of every case; you will conduct physical examinations and collect samples for insurance applicants and healthcare customers.
• Promoting good health.

What do you need to thrive?

• You should have a broad range of medical knowledge.
• Attention to detail – critical to remember the smallest details.
• Strong interpersonal skills.
• An excellent communicator both written and verbal and with great people/customer service skills.
• You must be computer literate and able to work independently with drive, enthusiasm and resilience.
• Strong team working skills coupled with the ability to collaborate well.

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance.
• A pension of up to 12%– We will match your contributions up to 6% of your salary.
• Our award-winning Vitality health insurance – With its own set of rewards and benefits.
• Life Assurance – Four times annual salary.

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us:

We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1—long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

Diversity & Inclusion:

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability:

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.