Vitality is seeking a Speech Analytics Platform Analyst to design, run and optimise systems turning customer conversations into measurable business insights. You will work across speech analytics, data and reporting to translate complex language patterns into outputs that enhance customer outcomes, compliance, coaching and operational performance.
You will build dashboards and scorecards, transform data with SQL and Excel, and communicate insights to Quality Assurance, Operations and Risk teams.
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Speech Analytics & Insights Platform Analyst in Stockport employer: Vitality
Vitality is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible working arrangements and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while enjoying competitive benefits such as a generous pension scheme and award-winning health insurance. Join us in our London office and be part of a purpose-driven team dedicated to making a positive impact on society.
