Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional support to members with health concerns via phone.
- Company: Leading health insurance company in the UK with a focus on member care.
- Benefits: Competitive salary of £27,210, performance bonuses, and hybrid working model.
- Why this job: Make a real difference in people's lives while enjoying flexible work hours.
- Qualifications: Empathy, strong communication, and computer skills required.
- Other info: Join a supportive team dedicated to helping others.
The predicted salary is between 16326 - 19194 £ per year.
A leading health insurance company in the UK is seeking a Customer Service Adviser to provide exceptional support to members facing health concerns. The role requires empathy, strong communication, and computer skills. You will engage with customers primarily over the phone, assisting with treatment requests and billing queries.
The position offers a competitive salary of £27,210 and performance bonuses, alongside a hybrid working model allowing flexibility in work hours and environment.
Member Care Advisor - Hybrid Health Support in Stockport employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Care Advisor - Hybrid Health Support in Stockport
✨Tip Number 1
Practice your communication skills! Since you'll be engaging with customers over the phone, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 2
Research the company! Knowing about the health insurance industry and the specific services offered by the company can give you an edge. It shows you're genuinely interested and ready to contribute to their mission of supporting members.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle difficult customer situations or billing queries. We recommend jotting down your experiences and how they relate to the role to help you articulate your thoughts clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can help you stand out in the process.
We think you need these skills to ace Member Care Advisor - Hybrid Health Support in Stockport
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. We want to see how you can connect with members facing health concerns and provide the support they need.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we’re looking for someone who can engage with customers effortlessly!
Highlight Relevant Experience: If you've got experience in customer service or health support, don’t hold back! Share specific examples that showcase your skills and how they relate to the Member Care Advisor role. We love seeing how your background fits with what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vitality
✨Show Your Empathy
As a Member Care Advisor, you'll be dealing with customers facing health concerns. Make sure to demonstrate your empathy during the interview. Share examples of how you've supported others in difficult situations, showing that you understand their feelings and can provide the care they need.
✨Brush Up on Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply, as this will be crucial when assisting members with treatment requests.
✨Familiarise Yourself with Health Insurance Basics
While you don’t need to be an expert, having a basic understanding of health insurance terms and processes can set you apart. Research common billing queries and treatment requests so you can speak confidently about them during the interview.
✨Highlight Your Tech Savviness
Since the role requires computer skills, be prepared to discuss your experience with relevant software or systems. If you’ve used customer service platforms or databases before, mention these experiences. Showing that you're comfortable with technology will reassure them that you can adapt quickly to their systems.
