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- Tasks: Join our IT Operations team to troubleshoot and resolve tech issues for a global workforce.
- Company: Vitality, a forward-thinking company focused on health and well-being.
- Benefits: Competitive salary, bonus schemes, health insurance, and a generous pension plan.
- Why this job: Make a real impact by improving tech support and driving initiatives in a dynamic environment.
- Qualifications: 2+ years in IT, strong communication skills, and a passion for problem-solving.
- Other info: Flexible working options and excellent career growth opportunities await you!
The predicted salary is between 28800 - 42000 £ per year.
Team - IT Operations
Working Pattern - Office based - 5 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working.
Top 3 skills needed for this role:
- Technical Depth & Troubleshooting
- Clear, Confident Communicator
- Incident & Problem Ownership
What this role is all about:
Join our VitalityAssist Support team and help keep Vitality's global workforce running smoothly. You'll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non‑technical users. You'll take ownership of incidents and requests, liaise with VIPs and third‑party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role; driving improvements and initiatives must be part of your DNA.
Key Actions:
- Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment.
- Being responsible as a site support engineer but also remote engineer for a substantial corporate user base.
- Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business.
- Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function.
- Develop trends by monitoring and analysing Incidents, Problems and Requests.
- Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service.
- To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA's.
- Escalate issues as appropriate in accordance with published procedures.
What do you need to thrive?
- Degree level or equivalent, 2+ years work experience in an IT environment.
- Confidence to converse and support across the organisation as well as to the Exec level.
- Excellent verbal and written communication skills.
- A strong team player with a focus on the end customer.
- An understanding or requirements to effectively account and manage IT assets.
- Ability to work on own initiative and independently when required.
- Exposure to Domain and Active directory environments.
- Good knowledge of Windows OS and Microsoft 365 inc Teams.
- Good experience working with O365, SCCM and InTune (MDM).
- Understanding Network and Storage concepts.
- Experience and understanding of working with SLA's.
- Driving and supporting AI technologies.
- Ability to logically troubleshoot and diagnose problems as well as propose new solutions.
So, what's in it for you?
- Bonus Schemes - A bonus that regularly rewards you for your performance.
- A pension of up to 12% - We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance - With its own set of rewards and benefits.
- Life Assurance - Four times annual salary.
These are just some of the many perks that we offer. To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities.
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
2nd Line Support Engineer in Stockport employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Stockport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vitality's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about resolving issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Be a clear communicator! Whether you're explaining a tech issue or discussing improvements, practice articulating your thoughts clearly. This will show that you can effectively communicate with both technical and non-technical users.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our careers page. It’s the best way for us to get to know you and your skills!
We think you need these skills to ace 2nd Line Support Engineer in Stockport
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical depth and troubleshooting skills in your application. We want to see how you've tackled issues in the past, so share specific examples that demonstrate your expertise!
Communicate Clearly: Since you'll be dealing with both technical and non-technical users, it's crucial to showcase your communication skills. Use clear and confident language in your application to reflect how you can explain complex solutions simply.
Take Ownership: We love candidates who take ownership of their work! In your application, mention instances where you've taken charge of incidents or problems and driven them to resolution. This shows us you're proactive and responsible.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can't wait to hear from you!
How to prepare for a job interview at Vitality
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting applications, hardware, and operating systems. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your depth of knowledge and experience.
✨Communicate Clearly and Confidently
Since you'll be liaising with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on demonstrating your communication skills by being clear and concise in your answers.
✨Show Ownership and Initiative
Be prepared to talk about times when you've taken ownership of incidents or projects. Highlight your ability to work independently and drive improvements, as this aligns perfectly with what the role demands.
✨Understand the Company Culture
Research Vitality's values and culture before your interview. Show that you understand their commitment to health and well-being, and be ready to discuss how you can contribute to creating a positive work environment.