Senior Data & Insights Analyst

About The RoleTeam – Direct Sales Analytics Working Pattern – Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:

• Strong knowledge of SQL and Power BI.
• Familiarity with insight production.
• Ability to identify performance issues quickly and recommend solutions.

What this role is all about:We’re looking for an analytics professional to join our Sales Analytics team at Vitality, supporting the Direct Contact Centre within the Direct-to-Consumer space. Over recent years, we’ve modernised our reporting by moving to Power BI and enabling self-service dashboards. Our focus is now on delivering deeper insights and developing advanced analytical models to optimise contact centre performance and drive data-informed decisions.Key Actions

• Accountable for the day-to-day performance analytics of the department across all campaigns.  
• Driving the real-time performance of the Contact Centre operation through the provision of meaningful insight, opportunity analysis and commentary.
• An active participant within the Direct cross-functional management structure, supporting key stakeholder to make effective decisions that optimise return on effort.
• Able to recognise potential under performance quickly so that the necessary steps and changes can be taken real time to recover the performance with minimal impact. 
• Owner of and responsible for the development of senior stakeholder operational reporting dashboards with support from analysts.
• Providing information to effectively manage resource to ensure any all FTE are fully utilised and productive. 
• Key stakeholder in the design and management of contact strategies to optimise conversion. 
• Close enough to the operation to act as a bridge between the operational management teams and the wider BI/MI communities as required.
• Highly responsive when identifying performance problems or improvement opportunities, working with urgency and diligence to find robust solutions.

What do you need to thrive?

• Intermediate SQL and Advanced Excel and Power BI
• Interest of knowledge of working with python (ideally but not essential)
• 3+ years’ experience working in an analytics role , have experience in insight production.
• Experience of using large and varied data sets to yield credible, effective insights 
• A good understanding and knowledge on the insurance industry as well as an understanding of contact centres. (ideally but not essential)
• Professional maturity, able to operate effectively with senior stakeholders.
• Ability to multi-task, prioritise activities, and meet deadlines/targets. 

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Ready to find out if we’re the right fit for you? We can’t wait.Diversity & InclusionAt Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.