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- Tasks: Analyse data to optimise contact centre performance and drive insights.
- Company: Join Vitality, a multi-award-winning insurance brand focused on health and happiness.
- Benefits: Enjoy competitive salary, bonus schemes, health insurance, and a generous pension plan.
- Why this job: Make a real impact by transforming data into actionable insights in a supportive environment.
- Qualifications: 3+ years in analytics, strong SQL and Power BI skills, and a passion for data.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Team – Direct Sales Analytics
Working Pattern – Hybrid 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Strong analytical toolkit
- Operational & stakeholder influence
- Real‑time performance optimisation
What this role is all about:
In this role, you’ll be the dedicated analytical partner for our D2C teams, working with leaders across Digital, Lead Generation and Telesales to enhance our operational reporting and deliver proactive deep‑dive analysis. Using rich data sets spanning resource planning, productivity, real‑time adherence, campaign performance and commercial metrics, you’ll help unlock opportunities to drive efficiency and elevate results across the contact centre.
Key Actions
- Accountable for driving day‑to‑day performance analytics across all campaigns, ensuring our insights truly influence outcomes
- Boosting real‑time Contact Centre performance through meaningful insight, opportunity spotting and clear, actionable commentary
- Playing a committed role in our cross‑functional management team, enabling stakeholders to make smart, high‑impact choices
- Quickly identifying early signs of underperformance and taking definite, real‑time action to minimise impact
- Owning and developing operational reporting dashboards for senior stakeholders, supported by our analysts
- Providing the insight needed to manage resource effectively, ensuring all FTE are operating at their most productive
- Acting as a key voice in shaping and managing contact strategies that maximise conversion
- Staying close to the operation to bridge the gap between operational teams and the wider BI/MI community
- Responding rapidly to performance issues or improvement opportunities, working with urgency and precision to deliver robust solutions
What do you need to thrive?
- Intermediate SQL and Advanced Excel and Power BI
- Interest of knowledge of working with python (ideally but not essential)
- 3+ years’ experience working in an analytics role , have experience in insight production
- Experience of using large and varied data sets to yield credible, effective insights
- A good understanding and knowledge on contact centres.
- Professional maturity, able to operate effectively with senior stakeholders
- High attention to detail with strong written and verbal communication skills, effective at communication of complex analytical concepts and results
- Enjoys coaching and teaching others, sharing knowledge and skills
- Ability to question and debate issues and dispute assumptions positively
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%- We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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Senior Data & Insights Analyst employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Data & Insights Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Vitality on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Senior Data & Insights Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Power BI skills. Be ready to discuss how you've used these tools in past roles to drive insights and improve performance. We want to see your analytical prowess in action!
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples where you identified performance issues and implemented solutions. This will demonstrate your capability to thrive in a fast-paced environment like our Direct Sales Analytics team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vitality family and contributing to our mission.
We think you need these skills to ace Senior Data & Insights Analyst
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong knowledge of SQL and Power BI in your application. We want to see how you can leverage these tools to drive insights and performance in the role!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect your experience in analytics and insight production. We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills shine through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vitality
✨Know Your SQL and Power BI
Make sure you brush up on your SQL and Power BI skills before the interview. Be ready to discuss specific projects where you've used these tools to derive insights or solve problems. This will show that you not only understand the technical aspects but can also apply them effectively.
✨Showcase Your Insight Production Experience
Prepare examples of how you've produced insights from data in previous roles. Highlight any experience with large datasets and how you turned complex data into actionable recommendations. This will demonstrate your ability to identify performance issues and suggest solutions, which is key for this role.
✨Understand the Contact Centre Dynamics
Familiarise yourself with the workings of contact centres and the insurance industry. Being able to speak knowledgeably about how analytics can optimise performance in these areas will set you apart. Consider discussing trends or challenges in the industry that could relate to the role.
✨Engage with Stakeholders
Think about how you've interacted with senior stakeholders in the past. Be prepared to share experiences where you’ve communicated insights effectively or influenced decision-making. This will highlight your professional maturity and ability to operate within a cross-functional team.
