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- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join Vitality, a multi-award-winning UK insurance brand.
- Benefits: Enjoy bonuses, health insurance, and a pension scheme up to 12%.
- Why this job: Make a real impact on customers' lives while developing your career.
- Qualifications: Experience in Financial Services and strong customer engagement skills required.
- Other info: Flexible working environment with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About The RoleTeam – Protection, ( D2C Life Department)Hybrid role – Remote working ( 1 day a month in the office), Training will be 4 weeks based in the Stockport officeWhat this role is all aboutIt’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required. What you will you do as a Remote Protection Adviser
- Providing exceptional service and advice over the telephone to our customers
- Time management is key as we are fast paced, and we have lots of customer needs to meet
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step Â
- Ensuring that FCA and internal regulatory standards for advice provision are met
- Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important
What you need to thriveÂ
- Experience within Financial Services is a must
- Confident telephone manner
- Full understanding and knowledge of the regulatory requirements of the FCA
- Strong Customer orientation and engagement skills
- Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
- A driven individual with committed to person development and progression
- Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results
- Financial services qualifications appropriate to the role, ideally CEMAP or R05
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Ready to find out if we’re the right fit for you? We can’t wait.Diversity & InclusionAt Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Remote Protection Adviser employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Protection Adviser
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Vitality's mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing exceptional service over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to engage with customers.
✨Tip Number 3
Show off your customer orientation! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering outstanding outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and keep yourself fresh in their minds.
We think you need these skills to ace Remote Protection Adviser
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your experience in providing exceptional customer service. We want to see how you relate to customers and understand their needs, so share specific examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with the role.
Demonstrate Your Proactivity: We love candidates who take initiative! Mention any steps you've taken to stay updated on industry regulations or improve your skills. This shows us you're committed to personal development and ready to thrive in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vitality
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Vitality Life products. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs. This will show your commitment to providing exceptional service.
✨Practice Your Telephone Skills
Since this role involves advising customers over the phone, practice your telephone manner. Try role-playing with a friend or family member to simulate real conversations. Focus on being clear, friendly, and engaging to build rapport with potential customers.
✨Demonstrate Your Customer Orientation
Prepare examples from your past experience that highlight your strong customer orientation. Think about times when you went above and beyond to meet a customer's needs or how you handled difficult situations. This will help you illustrate your ability to provide an outstanding customer journey.
✨Show Your Motivation for Personal Development
Vitality values personal development, so be ready to discuss your career goals and how you plan to achieve them. Mention any relevant qualifications, like CEMAP or R05, and express your eagerness to learn and grow within the company. This will demonstrate your commitment to your own success and the company's mission.
