Vitality is seeking a Speech Analytics Platform Analyst to build, maintain and optimise systems turning customer conversations into measurable business insights. You will work across speech analytics, data and reporting to translate language patterns into outputs that boost customer outcomes, compliance, coaching and operational performance.
You will extract and analyse data using Power BI, Excel and SQL, develop dashboards for Quality Assurance, Operations and Risk, and collaborate with
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Speech Analytics Platform Specialist in Poole employer: Vitality
Vitality is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible working arrangements and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while enjoying competitive benefits such as a generous pension scheme and award-winning health insurance. Join us in our London office and be part of a purpose-driven team dedicated to making a positive impact on society.
