Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exciting projects and drive operational change to enhance customer experiences.
- Company: Join Vitality, a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy a competitive salary, bonus schemes, health insurance, and a generous pension plan.
- Why this job: Make a real impact in a dynamic environment while advancing your career.
- Qualifications: Experience in operational change management and strong stakeholder engagement skills.
- Other info: Flexible working options and a supportive culture that encourages growth and well-being.
The predicted salary is between 36000 - 60000 £ per year.
Vitality Stockport, England, United Kingdom
Overview
Join to apply for the Operational Change Specialist role at Vitality.
Team – Member Care (Claims)
Working Pattern – Hybrid – 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week.
Top skills
- Project and change management inclusive of all business readiness activities
- Stakeholder engagement, effective communication
- Customer centric
- Ability to manage own workload well, including effective communication and making data led decisions
What this role is all about
Responsible for coordinating/being part of small, medium and large scale projects within their functional area. Managing these changes from inception to completion, and the embedding of new processes. The role also acts as a link between operational areas, and SME/BME for other areas such as our Journey and Enterprise areas, Clinical Teams, Enablement areas, IT, Product Owners, R&D team, Supplier Management, External Partners, Internal Comms, Marketing, HR, Resource Planning & MI teams.
Key Actions
- To initiate and drive business area lead projects initiated from anywhere in the business impacting CSD from inception to completion and post Go Live to ensure that the business intent is effectively and efficiently implemented, with minimal operational impact
- This includes the capturing of business requirements, analysis of data, business acceptance testing, production proving and upkeep of internal guidance material and communications around changes
- Creation and management of local project plans, including the tracking of actions and regular status reporting to stakeholders as well as leading/attending meetings to support visibility of progress, risks etc
- To use product and process knowledge and/or understand key stakeholders for SME insight to contribute to business wide projects that have a bearing on the operational area, in order to ensure that projects improve efficiency performance and deliver the best outcomes for customer, business and colleague
- Responsible for engaging with Operational leadership teams, key stakeholders who work within or drive change and support change activity when required on system improvements, new requirements, and ongoing continuous improvement and change activity
- Be confident in having challenging/directional conversations with stakeholders around scope, business requirements, delivery timelines, and operational impact. As well as escalating appropriately where needed
- Responsible in considering optimum process enhancements i.e. utilising robotics, AI etc. Ensuring process maps, FMEAs, control plans and all project related documents are completed, saving into central libraries ready for compliance/audit review
- To drive efficiency and continuous improvement using lean six sigma/DMAIC approach
- To provide direction and visibility for the creation of and ongoing improvement of reports and dashboards as they are required to support business areas and project roll out. Where necessary, work with OPSMI and Ops Managers to ensure report requirements are specified and signed off and submitted and to ensure metric and objectives are clearly defined and tracked pre and post change
- Support in the review/lead of internal and external audits including tracking/progressing of actions required
- Lead, drive and maintain all knowledge, process maps and insight tools
- Regular communications and strategic updates to the Functional Head, Service Director, Heads of areas, Operations Managers and Team Manager population
What you need to thrive
- Experienced in operational environments (ideally Financial Services)
- Business change management experience (ideally within an operational environment)
- Stakeholder relationship management experience
- Understanding of data analysis and statistics
- Experience with dealing with product and process changes, and embedding into operational areas
- Managing operational processes with multiple stakeholders, across business areas and systems
- Experience in process mapping of operational processes
- Proven problem-solving, and decision-making skills
- Experienced in using Microsoft Applications (Excel, Word, PowerPoint, Visio)
What’s in it for you
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12% – We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Referrals increase your chances of interviewing at Vitality by 2x
Get notified about new Operational Specialist jobs in Stockport, England, United Kingdom.
#J-18808-Ljbffr
Operational Change Specialist employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Change Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vitality on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching Vitality's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your knowledge about their operations and how you can contribute to their goals.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've managed change or improved processes. Be ready to share your success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us that you’re genuinely interested in joining the team.
We think you need these skills to ace Operational Change Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Change Specialist role. Highlight your project management experience and how you've engaged stakeholders in previous roles. We want to see how your skills align with what we're looking for!
Showcase Your Data Skills: Since this role involves data analysis, don’t forget to mention any relevant experience you have with data-led decision making. Use specific examples to demonstrate how you've used data to drive change or improve processes in past jobs.
Communicate Clearly: Effective communication is key in this role, so make sure your application reflects that. Keep your language clear and concise, and avoid jargon unless it’s relevant. We appreciate straightforwardness and clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Vitality
✨Know Your Change Management Basics
Brush up on your project and change management principles. Be ready to discuss how you've successfully managed changes in the past, especially in operational environments. Use specific examples that highlight your ability to engage stakeholders and drive projects from inception to completion.
✨Showcase Your Data Skills
Since data analysis is key for this role, prepare to talk about your experience with data-led decision making. Bring examples of how you've used data to improve processes or outcomes in previous roles. If you can, mention any tools or software you've used, like Excel or Visio.
✨Communicate Effectively
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently. Think about how you would handle challenging conversations with stakeholders regarding scope and timelines, and be prepared to demonstrate your problem-solving skills.
✨Understand the Company Culture
Familiarise yourself with Vitality's values and culture. They emphasise health, flexibility, and continuous improvement. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a supportive and innovative work environment.
