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- Tasks: Lead medical underwriting operations, driving innovation and improving processes.
- Company: Join Vitality, a top-rated UK insurance brand focused on health and happiness.
- Benefits: Enjoy flexible working, bonus schemes, and award-winning health insurance.
- Why this job: Be part of a purpose-driven company that values diversity and supports your growth.
- Qualifications: 2+ years in medical underwriting or strong transferable experience required.
- Other info: Opportunity to work hybrid and make a positive impact in society.
The predicted salary is between 43200 - 72000 £ per year.
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Medical Underwriting and Operations Lead, Bournemouth
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Client:
Vitality
Location:
Bournemouth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fc8408b70750
Job Views:
7
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Team –Clinical Leadership team
Working Pattern –Hybrid – 2days per week in either the Vitality Bournemouth or London offices.Full time hours.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Previously demonstrated underwriting experience in medical insurance or life (preferable a minimum of 2 years) although we will consider strong candidates with transferable experience too
- Strong understanding of underwriting processes, risk assessment, and regulatory requirements
- Strong analytical and problem-solving abilities
What this role is all about:
As the Medical Underwriting Service and Operations Lead, you’ll drive innovation and be in front of changes across our underwriting function. You’ll oversee servicing and underwriting for both new and existing business, with a focus on improving processes, digitising the customer journey, and enhancing broker and client experiences.
You’ll work closely with the Team Manager and have cross-functional accountability in areas like risk, systems, service delivery, and transformation. A key part of the role is directing automation and data-driven improvements to deliver consistent, high-quality service.
Key Actions
Leadership:
- Lead underwriting and servicing operations, collaborating with internal teams and external partners
- Foster a high-performance culture and provide mentorship and technical guidance
Change, innovation and improvement:
- Drive continuous improvement across underwriting and operational processes
- Advance strategic projects, including digitisation and automation
- Stay current with industry trends and regulatory changes
Operations:
- Manage end-to-end underwriting processes and ensure compliance
- Monitor KPIs/SLAs and implement improvements
- Enhance management reporting and data analysis to connect opportunities
- Build strong relationships with brokers and partners
- Act as a key liaison across business units
- Communicate progress and insights to senior leadership.
- Serve as a subject matter expert in medical underwriting.
What do you need to thrive?
- Excellent leadership, communication, and interpersonal skills
- Ability to think strategically and drive innovation
- Excellent communication, coaching and feedback skills
- Strong advanced Excel and data analysis skills
- Excellent planning and organisational skills
- Experienced in delivering projects and continuous improvement
- A strong degree of comfort with medical concepts and terminology
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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Medical Underwriting and Operations Lead employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Underwriting and Operations Lead
✨Tip Number 1
Familiarise yourself with the latest trends in medical underwriting and insurance. This will not only help you understand the industry better but also allow you to engage in informed discussions during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the medical underwriting field. Attend industry events or join relevant online forums to connect with others. Building relationships can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven innovation or improvements in previous roles. Highlighting your experience with automation and data-driven decision-making will demonstrate your fit for the responsibilities outlined in the job description.
✨Tip Number 4
Research Vitality's values and culture thoroughly. Understanding their commitment to health and well-being will help you align your responses during interviews, showing that you're not just a good fit for the role, but also for the company ethos.
We think you need these skills to ace Medical Underwriting and Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your underwriting experience, especially in medical insurance or life. Emphasise any transferable skills and relevant achievements that align with the key actions and skills mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your leadership skills and experience in driving innovation can contribute to the underwriting function at Vitality. Be specific about your understanding of underwriting processes and regulatory requirements.
Showcase Analytical Skills: Since strong analytical and problem-solving abilities are crucial for this role, include examples in your application that demonstrate your proficiency in data analysis and advanced Excel skills. Highlight any projects where you successfully implemented improvements based on data insights.
Highlight Stakeholder Management Experience: Mention any previous experience you have in building relationships with brokers and partners. Provide examples of how you effectively communicated progress and insights to senior leadership, showcasing your interpersonal and communication skills.
How to prepare for a job interview at Vitality
✨Showcase Your Underwriting Experience
Make sure to highlight your previous underwriting experience, especially in medical insurance or life. If you have transferable skills, be ready to explain how they relate to the role and demonstrate your understanding of underwriting processes.
✨Demonstrate Analytical Skills
Prepare to discuss specific examples where you've used analytical and problem-solving abilities in past roles. This could include how you assessed risks or improved processes, as these skills are crucial for the Medical Underwriting and Operations Lead position.
✨Emphasise Leadership and Communication
Since this role involves leading teams and collaborating with various stakeholders, be prepared to share your leadership experiences. Discuss how you've fostered a high-performance culture and provided mentorship in previous positions.
✨Stay Current with Industry Trends
Research recent trends and regulatory changes in the insurance industry. Being knowledgeable about current events will show your commitment to continuous improvement and innovation, which is essential for driving change in underwriting operations.
