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- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join Vitality, a leading company in the financial services sector.
- Benefits: Enjoy bonuses, health insurance, and a generous pension scheme.
- Other info: Flexible hybrid working and a supportive environment for personal growth.
- Why this job: Make a real difference in customers' lives while advancing your career.
- Qualifications: Experience in Financial Services and strong customer engagement skills required.
The predicted salary is between 30000 - 40000 £ per year.
Team - Protection, (D2C Life Department) Hybrid role - 2 days a week in the Stockport office, 3 days based working from home. Training is up to 3 months in Stockport.
What this role is all about:
It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this may be the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What you will do as a Protection Adviser:
- Providing exceptional service and advice over the telephone to our customers
- Time management is key as we are fast paced, and we have lots of customer needs to meet
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
- Ensuring that FCA and internal regulatory standards for advice provision are met
- Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important
What you need to thrive:
- Experience within Financial Services is a must
- Confident telephone manner
- Full understanding and knowledge of the regulatory requirements of the FCA
- Strong Customer orientation and engagement skills
- Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
- A driven individual committed to personal development and progression
- Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results
- Financial services qualifications appropriate to the role, ideally CEMAP or R05
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Protection Adviser in Manchester employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protection Adviser in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Vitality's values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing exceptional service over the phone, grab a friend and do some mock calls. Focus on building rapport and understanding customer needs – it’ll make a world of difference!
✨Tip Number 3
Show off your time management skills! Be ready to discuss how you prioritise tasks and manage your time effectively. This is key in a fast-paced environment like this, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Protection Adviser in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Protection Adviser role. Highlight your experience in insurance sales and how you can relate to customers' needs. We want to see how you can provide exceptional service, so don’t hold back!
Showcase Your Skills: Emphasise your strong customer orientation and engagement skills in your application. Mention any relevant financial services qualifications like CEMAP or R05. We’re looking for motivated individuals who can manage their time effectively, so let us know how you do that!
Be Authentic: When writing your application, be yourself! We value authenticity and want to know what makes you tick. Share your passion for helping customers and how you’ve gone above and beyond in previous roles. This is your chance to shine!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info about the fantastic benefits we offer, which we think you’ll love!
How to prepare for a job interview at Vitality
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Vitality Life products. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs. This will show your commitment to providing exceptional service.
✨Practice Your Telephone Skills
Since this role involves advising customers over the phone, practice your telephone manner. Try role-playing with a friend or family member to simulate real conversations. Focus on being clear, friendly, and engaging to build rapport with potential customers.
✨Demonstrate Your Customer Orientation
Prepare examples from your previous experience that highlight your strong customer orientation. Think about times when you went above and beyond to meet a customer's needs or how you handled difficult situations. This will help you showcase your ability to provide an exceptional customer journey.
✨Time Management is Key
Given the fast-paced nature of the role, be ready to discuss how you manage your time effectively. Share specific strategies you use to prioritise tasks and ensure you meet customer needs promptly. This will demonstrate your organisational skills and ability to thrive in a busy environment.