About The RoleTeam – Clinical Leadership TeamWorking Pattern - Hybrid – 2 days per week in the Vitality London, Bournemouth or Stockport Office. Full-time hours apply.We are happy to discuss flexible working!Top 3 skills needed for this role:Extensive strategic provider managementAdvanced commercial negotiation expertiseProven senior leadership capabilityWhat this role is all aboutWe’re looking for a Senior Provider Relationship Manager to take a leading role in shaping Vitality’s relationships with hospitals and healthcare providers across the UK. Operating across a significant area of healthcare expenditure, this role will influence how the provider network performs commercially, clinically and for members, combining sophisticated negotiation, strategic relationship management and data-led decision-making. The role will work across complex provider arrangements, challenge established approaches where greater value can be achieved and lead initiatives that strengthen contractual performance, member pathways and the long-term sustainability of Vitality’s healthcare proposition.What you will be doingShape and strengthen strategic relationships with major UK hospitals and healthcare providers, establishing clear expectations around commercial performance, quality and member outcomesSupport the effective management of more than 250 million in annual hospital spend, identifying opportunities to improve value, control costs and strengthen provider performanceLead complex commercial and contractual negotiations with providers, securing sustainable outcomes while maintaining strong and credible long-term partnershipsUse sophisticated analysis, provider performance data and market insight to identify emerging risks, challenge performance and inform strategic commercial decisionsWork closely with Legal and Clinical teams to develop robust contractual standards, documentation and performance measures that deliver clear and sustainable provider outcomesInfluence the development of compelling member pathways that combine clinical quality and customer experience with effective management of the claims fundProvide leadership and direction to Hospital Management team members, setting clear objectives, developing capability and maintaining high standards of performanceLead and influence complex change across internal and external stakeholders, building commitment to new approaches, partnerships and ways of workingPartner with senior stakeholders across Clinical, Claims, Primary Care, MI and policy functions to align priorities and deliver broader departmental objectivesDeputise for the Head of Hospital Management, providing senior-level leadership and judgement across key provider, commercial and operational prioritiesWhat do you need to thrive?Significant experience managing strategic provider relationships within a complex clinical, healthcare or comparable environmentSubstantial commercial negotiation experience with the credibility to lead challenging discussions involving significant contracts, expenditure and competing prioritiesStrong leadership experience, with a proven ability to set direction, develop capability and drive high performance through othersA strong track record of leading or supporting complex organisational change, projects or programmes involving multiple stakeholdersAdvanced analytical and commercial judgement, with the ability to interpret complex information and translate insight into clear decisions and recommendationsDemonstrable experience influencing senior stakeholders and building effective relationships across internal functions, external providers and strategic partnersThe confidence to challenge existing approaches, navigate ambiguity and solve complex commercial and operational problems independentlyExperience working across clinical, operational and customer-focused environments where decisions need to balance commercial value, quality and customer outcomesPrivate medical insurance, healthcare insurance or hospital contracting experience would be advantageous So, what’s in it for you?Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12%– We will match your contributions up to 6% of your salaryOur award-winning Vitality health insurance – With its own set of rewards and benefitsLife Assurance – Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will:Help you to be the healthiest you’ve ever beenCreate an environment that embraces you as you are and enables you to be your best selfGive you flexibility on how, where and when you workHelp you advance your career by playing you to your strengthsGive you a voice to help our business grow and make Vitality a great place to beGive you the space to try, fail and learnProvide a healthy balance of challenge and supportRecognise and reward you with a competitive salary and amazing benefitsBe there for you when you need usProvide opportunities for you to be a force for good in societyWe commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About YouAbout UsWe’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we’re the right fit for you? We can’t wait.Unable to show this video due to your cookie preferencesDiversity & InclusionAt Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.All LocationsBournemouth, London, StockportAll Locations is a required fieldAdvertising SalaryCompetitive + Bonus + BenefitsContract TypePermanentFunctionClinical & ClaimsExternal Advertising End DateClosing Date:09 Dec 2026
Senior Provider Relationship Manager in London employer: Vitality
Vitality is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible working arrangements and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while enjoying competitive benefits such as a generous pension scheme and award-winning health insurance. Join us in our London office and be part of a purpose-driven team dedicated to making a positive impact on society.
