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For Companies At a Glance
- Tasks: Provide exceptional advice and support to customers over the phone.
- Company: Join a leading financial services company with a focus on personal development.
- Benefits: Enjoy bonuses, health insurance, and a pension contribution match.
- Other info: Flexible working environment with opportunities for growth and learning.
- Why this job: Make a real difference in customers' lives while advancing your career.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Team - Protection, (D2C Life Department) Hybrid role – Remote working (1 day a month in the office). Training will be 4 weeks based in the Stockport office.
What This Role Is All About
It’s important to relate to your customer, understand their needs, and provide an exceptional service in catering to their product requirements. As a Remote Protection Advisor you will offer advice on Vitality Life products, build rapport, and help customers make the right choices for them and for Vitality Life. The role is conducted over the telephone with both personal and business customers, and includes ongoing support and coaching to further your development in your Vitality career. Previous experience of working in Insurance sales is required.
What You Will Do as a Remote Protection Advisor
- Provide exceptional service and advice over the telephone to our customers.
- Manage your time efficiently in a fast‑paced environment to meet many customer needs.
- Take a proactive approach to maintain your knowledge and drive your performance.
- Ensure FCA and internal regulatory standards for advice provision are met.
- Document every fact‑find with quality advice, analysis, and outcomes.
What You Need To Thrive
- Experience within Financial Services is a must.
- Confidence in telephone communication.
- Full understanding of FCA regulatory requirements.
- Strong customer orientation and engagement skills.
- Highly motivated to deliver sales targets and outstanding customer outcomes.
- Committed to personal development and progression.
- Strong organisational skills with the ability to manage time and maximise productivity.
- Financial services qualifications, ideally CEMAP or R05.
So, What’s in It for You?
- Bonus schemes that reward regular performance.
- Pension contribution match up to 6% of salary (potential 12% match).
- Vitality health insurance with a range of rewards and benefits.
- Life assurance – four times your annual salary.
Our Promises to You
- Help you become the healthiest you’ve ever been.
- Create a supportive environment that embraces you as you are.
- Offer flexibility on how, where, and when you work.
- Support you in advancing your career and leveraging your strengths.
- Give you a voice to help our business grow.
- Provide space to try, fail, and learn.
- Maintain a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and benefits.
- Be there for you when you need us.
- Offer opportunities to be a force for good in society.
Remote Protection Advisor in London employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Protection Advisor in London
✨Tip Number 1
Get to know the company and its products inside out. When you’re on that call, showing genuine interest in Vitality Life and their offerings will help you connect with customers and build trust.
✨Tip Number 2
Practice your telephone communication skills! Role-play with a friend or family member to get comfortable with handling different customer scenarios. The more confident you sound, the better the rapport you'll build.
✨Tip Number 3
Stay organised! Use tools like calendars or task lists to manage your time effectively. This will help you juggle multiple customer needs without feeling overwhelmed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Protection Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Remote Protection Advisor role. Highlight your experience in insurance sales and how it relates to providing exceptional service, as this will show us you understand what we’re looking for.
Showcase Your Communication Skills: Since this role is all about telephone communication, give us examples of how you've successfully engaged with customers in the past. We want to see that you can build rapport and provide advice effectively over the phone.
Demonstrate Your Knowledge: Mention any relevant financial services qualifications you have, like CEMAP or R05. Also, let us know how you stay updated on FCA regulations and industry trends, as this shows your commitment to personal development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Vitality
✨Know Your Products Inside Out
As a Remote Protection Advisor, you'll be advising customers on Vitality Life products. Make sure you thoroughly understand these products and their benefits. Research common customer queries and prepare answers so you can confidently address any concerns during the interview.
✨Showcase Your Communication Skills
Since this role involves telephone communication, practice your phone etiquette. Conduct mock interviews with friends or family to refine your ability to build rapport over the phone. Highlight any previous experience in customer service or sales during the interview to demonstrate your confidence.
✨Demonstrate Your Customer Orientation
Prepare examples of how you've provided exceptional service in past roles. Think about specific situations where you went above and beyond for a customer. This will show that you understand the importance of customer engagement and are committed to delivering outstanding outcomes.
✨Familiarise Yourself with FCA Regulations
Understanding FCA regulatory requirements is crucial for this role. Brush up on these regulations before your interview and be ready to discuss how you would ensure compliance while providing advice. This will demonstrate your commitment to maintaining high standards in your work.