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For Companies At a Glance
- Tasks: Help customers with queries via social media, phone, and email while maintaining a positive attitude.
- Company: Vitality is a dynamic company focused on health and wellness, offering exciting career opportunities.
- Benefits: Enjoy free meals, discounted gym memberships, cinema tickets, and 50% off trainers!
- Why this job: Join a supportive team that values your growth and offers flexibility in work arrangements.
- Qualifications: No prior experience needed; just bring your adaptability, tech-savviness, and communication skills.
- Other info: Start date is 24th October; hybrid work model with 2 days in the office.
The predicted salary is between 24000 - 36000 £ per year.
Hybrid Customer Service Specialist (24 Oct Start)
Vitality Stockport, England, United Kingdom
Hybrid Customer Service Specialist (24 Oct Start)
Vitality Stockport, England, United Kingdom
Team – Member Servicing/Vitality Programme
Shift Pattern- between Monday – Friday 08:00-19:00 Saturday 09:00-13:00 (40 hours)
- 24th October start date
Hybrid – 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:
- Adaptability: Thrive in fast-paced, changing environments.
- Tech Savvy: Good understanding of recent technology.
- Communication: Excellent verbal and written skills.
What this role is all about:
As a Customer Service Advisor in our Member Servicing team, you’ll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover. You will be offered opportunities to train to support multi functions of our Vitality Member Servicing Team, which could include our Social Media team or technical support team.
Key Actions
- Respond to customer inquiries and complaints via Vitality’s social media channels, telephony, and email in a timely and professional manner
- Provide accurate information about products and services, addressing customer needs and concerns effectively.
- Maintain a positive and empathetic attitude towards customers at all times
- Document and track customer interactions, ensuring all issues are resolved promptly
- Collaborate with other departments to resolve complex customer issues
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify and escalate priority issues to the appropriate team members
- Participate in training sessions to improve service skills and product knowledge.
- Listen well, communicate clearly, and provide customers with a friendly, helpful service
- Share knowledge and play your part in meeting team targets
- Handle technical-based elements of the role, providing technical support and troubleshooting for our members as needed
What do you need to thrive?
- Previous experience working within a Customer Service or Administration role
- Enjoy fast-paced environments where processes change frequently so as a business we stay ahead
- Strong attention to detail is essential
- The ability to actively listen and question around our members’ needs to effectively find solutions in a timely manner
- A good understanding of recent technology to help provide technical support for our members
- Excellent verbal and written communication skills
- Time management – working effectively towards targets
- Passionate about delivering the highest level of customer service to our members
- Adaptable, independent, and positive towards change
So, what’s in it for you?
- Free healthy breakfast and lunch when attending the office
- Discounted gym membership
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers (one pair per plan year)
- & Much more..!
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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Hybrid Customer Service Specialist (24 Oct Start) employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Specialist (24 Oct Start)
✨Tip Number 1
Familiarise yourself with Vitality's products and services. Understanding their offerings, especially in the areas of rewards and life insurance, will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role requires excellent communication, consider role-playing scenarios or using mock calls to enhance your ability to convey information clearly and empathetically.
✨Tip Number 3
Showcase your adaptability by preparing examples from your past experiences where you've successfully navigated change or handled unexpected challenges. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Brush up on your technical skills. Since the role involves providing technical support, being comfortable with recent technology will not only help you in the job but also impress during the interview process.
We think you need these skills to ace Hybrid Customer Service Specialist (24 Oct Start)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your adaptability, tech-savviness, and communication skills. Use specific examples from previous roles that demonstrate these abilities, especially in customer service or administration.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention how you thrive in fast-paced environments and provide examples of how you've successfully handled customer inquiries or complaints.
Showcase Relevant Experience: Detail any previous experience in customer service roles, particularly those that required technical support or problem-solving. Highlight your ability to listen actively and respond to customer needs effectively.
Research Vitality: Familiarise yourself with Vitality's products and services. Understanding their offerings will help you answer questions more effectively during the application process and show your genuine interest in the company.
How to prepare for a job interview at Vitality
✨Show Your Adaptability
Since the role requires thriving in fast-paced environments, be prepared to discuss examples from your past where you've successfully adapted to change. Highlight any experiences where you had to quickly learn new processes or technologies.
✨Demonstrate Tech Savviness
As a Customer Service Specialist, you'll need to handle technical support. Be ready to talk about your familiarity with recent technologies and any relevant tools you've used. If possible, mention specific software or platforms that relate to the role.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer to showcase your communication skills.
✨Emphasise Customer-Centric Attitude
The role is all about helping customers, so be sure to express your passion for delivering exceptional customer service. Share stories that illustrate your commitment to understanding and meeting customer needs, and how you maintain a positive attitude even in challenging situations.
