At a Glance
- Tasks: Deliver world-class customer service and support members with health concerns.
- Company: Join a dynamic team at a leading health insurance provider.
- Benefits: Starting salary of £30,137, performance bonuses, and 25 days holiday.
- Other info: Flexible hybrid working model and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for customer service and good computer literacy skills.
The predicted salary is between 30137 - 30137 £ per year.
Team: Customer Service Division, Member Care
Working Pattern: We offer 40 hour week contracts between Monday to Friday 8am-7pm (shift patterns) and 1 in 4 Saturdays (9am-1pm). A healthy work-life balance is important to us, which is why we have our hybrid working model. Post-probation, you will work 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available, so just ask when we talk to you.
Salary / Bonus: We offer a starting salary of £30,137, along with a monthly performance-based bonus!
Holiday Allowance: 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
What will you do as a Customer Service Advisor in Member Care?
- We are looking for positive and self-motivated people to deliver a world-class service to our members.
- You will need to show empathy and be resilient when supporting our members through their health concerns.
- Through our 12-week induction programme, you will learn our product, the Vitality values, and how to service our members through our Customer Charter.
- You will predominantly support our members via telephone with their health concerns, treatment requests, and billing queries.
- You’ll need good computer literacy skills and strong written communication skills as you will be using multiple systems and channels to support our members.
- Ability to personalise conversations, build rapport, and support vulnerable members through their preferred communication method.
- Ability to take ownership of resolving escalations and complaints when member expectations haven’t been met.
- There will be performance-based KPIs to achieve which determine bonus earnings.
If you think this is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge, and willing to work hard, we’d love to hear from you.
- A passion for customer service.
- Good computer literacy skills and the ability to confidently navigate your way around a laptop or desktop with multiple systems.
- Experience of working in a Customer Services role is desirable, but if you have the natural traits we need, then we can help you develop that experience through training and coaching.
Bonus Schemes: A bonus that regularly rewards you for your performance.
A pension of up to 12%: We will match your contributions up to 6% of your salary.
Our award-winning Vitality health insurance: With its own set of rewards and benefits.
Life Assurance: Four times annual salary.
Great career opportunities!
Help you to be the healthiest you’ve ever been.
Help you advance your career by playing to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
