At a Glance
- Tasks: Engage with customers, answer queries, and promote Vitality's rewards to retain their business.
- Company: Join Vitality, a vibrant company focused on health and well-being.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and amazing perks like gym discounts.
- Other info: Flexible hybrid working and extensive training provided for all backgrounds.
- Why this job: Be part of a dynamic team that values your growth and well-being.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 28000 - 31200 £ per year.
hackajob is collaborating with Vitality to connect them with exceptional professionals for this role.
Team – Retention
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
Bonus - Competitive bonus structure with up to OTE £33,400
Holiday allowance - 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
What will you do as a Renewals Specialist?
This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients. Training is hugely important to Vitality which is why we'll teach you all you need to know about our amazing products and how to deal with any Renewal question, so you can achieve your full potential as a Renewals Specialist.
- You will be responsible for delivering exceptional customer service and achieving agreed targets.
- You will need to be an excellent communicator, able to build rapport with customers over the phone.
- You will take inbound calls from our existing customers, answering queries about their product.
- Assist with any questions the customer is facing with the aim of retaining their business.
- Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer.
- Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.
What do you need to thrive?
Vitality provides all staff with extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Renewal Adviser you will likely have:
- Passion for great customer service.
- Excellent communication skills.
- A good level of computer literacy.
- Previous experience in sales.
What will you get in return?
- A pension of up to 12%– We will match your contributions up to 6% of your salary.
- Free healthy breakfast and lunch when attending the office.
- Life assurance 4 x salary.
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device.
- PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards.
- Discounted gym membership.
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active.
- 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items.
- & Much more..!
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Renewals Specialist in Dorchester employer: Vitality
As a Senior Actuarial Analyst within the Vitality Programme team, you will thrive in a dynamic and collaborative environment that champions innovation and professional growth. With flexible working options and a strong focus on employee well-being, including an award-winning health insurance plan and generous pension contributions, our company is dedicated to fostering a supportive culture where your contributions directly impact our market-leading propositions. Join us in London or Bournemouth, where your expertise in advanced analytics and pricing strategy will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Specialist in Dorchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vitality. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vitality before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Specialist in Dorchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vitality:Your cover letter is your chance to shine! Tell us why you want to work at Vitality specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vitality!
How to prepare for a job interview at Vitality
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
