Team- Customer Service Division, Member Care\ Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.\ We are flexible with a variance of hours available so just ask when we talk to you.\ Salary / Bonus- We offer a starting salary of £30,137. We also have a monthly performance-based bonus!\ Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year\ What will you do as a Customer Service Advisor in Member Care?\ We are looking for positive and self-motivated people to deliver a world class service to our members. They will need to show empathy and be resilient when supporting our members through their health concerns. Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. The member will be claiming on their insurance and looking for the best possible advice, provided from you. Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries\ N You’ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members\ N Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method\ N Ability to take ownership of resolving escalations and complaints when member’s expectations haven’t been met\ N There will be performance based KPIs to achieve which determine bonus earnings\ If you think this, is you andyou’re passionate about delivering exceptional service, you’re switched on, ready for a challenge and willing to work hard, we’d love to hear from you.\ A passion for customer service\ N Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems\ N Experience of working in aCustomer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching\ Bonus Schemes – A bonus that regularly rewards you for your performance\ N A pension of up to 12%– Wewill match your contributions up to 6% of your salary\ N Our award-winning Vitalityhealth insurance – With its own set of rewards and benefits\ N Life Assurance – Four times annual salary\ Great career opportunities!\Help you to be the healthiest you’ve ever been.\ Help you advance your career by playing you to your strengths.\ Give you a voice to help our business grow and make Vitality a great place to be.\ Provide a healthy balance of challenge and support.\ Recognise and reward you witha competitive salary and amazing benefits.\ We commit to all these thingsbecause we want you to feel that you belong, and are supported to be happy and healthy.
Customer Service Advisor - Shift Work - Hybrid employer: Vitality
As a Senior Actuarial Analyst within the Vitality Programme team, you will thrive in a dynamic and collaborative environment that champions innovation and professional growth. With flexible working options and a strong focus on employee well-being, including an award-winning health insurance plan and generous pension contributions, our company is dedicated to fostering a supportive culture where your contributions directly impact our market-leading propositions. Join us in London or Bournemouth, where your expertise in advanced analytics and pricing strategy will be valued and rewarded.
