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- Tasks: Be the first point of contact for business partners, handling calls and emails.
- Company: Join Vitality, a company that rewards healthy lifestyle choices and values its team.
- Benefits: Enjoy perks like half-price gym memberships, fitness discounts, and free healthy breakfasts.
- Why this job: Make a positive impact while thriving in a fun, energetic environment with performance bonuses.
- Qualifications: Teamwork and communication skills are key; customer service experience is a plus but not required.
- Other info: Full-time role with Monday to Friday shifts, no weekends!
The predicted salary is between 18320 - 27480 £ per year.
Shift Pattern: Monday to Friday: 9am-6pm (no weekends)
Hi! We’re Vitality and we do insurance differently. We reward our members for making good lifestyle choices – and we reward our team, too. That’s why, as a Customer Service Advisor (Advisor Services), you’ll enjoy some fantastic perks, from half-price gym membership to discounts on fitness devices, to a free healthy breakfast! Because when you thrive, so does our business.
A little bit about what you’ll do:
- As a Customer Service Advisor in the Advisor Services team, you’ll be the first point of contact for our business partners.
- You’ll support them with admin, queries, and questions.
- Every day, you’ll pick up inbound calls and follow up via email.
- Your role will be varied, but includes taking inbound calls and communicating via email, with a strong focus on interacting in a professional yet personable manner in a business-to-business environment.
Life moves fast in this team, so you’ll need to be up to speed. To thrive, you need to be organised, computer-literate and 100% professional. Customer Service experience is helpful, but it’s not essential. More important are teamwork, communication, and a gift for connecting with people.
What’s it like at Vitality? We’re out to make the world a healthier place, and your call could be the start of this change. That’s an unbeatable feeling. If you like a fun, buzzy environment – and a bonus for great performance – you’ll love life at Vitality.
Salary: £22,900 per year
Employment type: Full-time
Customer Service Advisor – Advisor Services employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Advisor Services
✨Tip Number 1
Familiarise yourself with Vitality's unique approach to insurance. Understanding their focus on rewarding healthy lifestyle choices will help you connect with the company's values during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a business-to-business context. Role-playing scenarios where you handle queries or provide support can boost your confidence and prepare you for the fast-paced environment.
✨Tip Number 3
Showcase your organisational skills by preparing a list of questions or topics you might discuss during the interview. This demonstrates your proactive nature and readiness to engage with the role's responsibilities.
✨Tip Number 4
Network with current or former employees of Vitality on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may set you apart during the selection process.
We think you need these skills to ace Customer Service Advisor – Advisor Services
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Vitality is looking for in a Customer Service Advisor. Pay attention to the skills and qualities they value, such as teamwork, communication, and professionalism.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise any customer service experience, even if it's not essential, and showcase your ability to connect with people.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Vitality and how your values align with their mission of promoting healthier lifestyles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Vitality
✨Research Vitality
Before your interview, take some time to learn about Vitality's mission and values. Understanding their unique approach to insurance and how they reward healthy lifestyle choices will help you align your answers with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Prepare examples of how you've successfully handled customer queries in the past, focusing on your ability to remain professional yet personable.
✨Demonstrate Organisational Skills
Since the role requires being organised and managing multiple tasks, think of instances where you've successfully juggled various responsibilities. Highlight your computer literacy and any tools you use to stay organised.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role to show your genuine interest.
