At a Glance
- Tasks: Deliver world-class customer service and support members with health concerns.
- Company: Join a dynamic team at a leading health insurance provider.
- Benefits: Starting salary of £30,137, performance bonuses, and 25 days holiday.
- Other info: Flexible working model with great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for customer service and good computer literacy skills.
The predicted salary is between 30137 - 30137 £ per year.
Team: Customer Service Division, Member Care
Working Pattern: We offer 40 hour week contracts between Monday to Friday 8am- 7pm (shift patterns) and 1 in 4 Saturdays (9am- 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available, so just ask when we talk to you.
Salary / Bonus: We offer a starting salary of £30,137. We also have a monthly performance-based bonus!
Holiday Allowance: 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
What will you do as a Customer Service Advisor in Member Care?
- We are looking for positive and self-motivated people to deliver a world class service to our members.
- Show empathy and be resilient when supporting our members through their health concerns.
- Through our 12-week induction programme, you will learn our product, the Vitality values and how to service our members through our Customer Charter.
- Support our members via telephone with their health concerns, treatment requests and billing queries.
- Have good computer literacy skills and strong written communication skills as you will be using multiple systems and channels to support our members.
- Personalise conversations, build rapport and support vulnerable members through their preferred communication method.
- Take ownership of resolving escalations and complaints when member’s expectations haven’t been met.
- Achieve performance based KPIs which determine bonus earnings.
If you think this is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge and willing to work hard, we’d love to hear from you.
A passion for customer service is essential.
- Good computer literacy skills and ability to confidently navigate your way around a laptop or desktop with multiple systems.
- Experience of working in a Customer Services role is desirable but if you have the natural traits, we can help you develop that experience through training and coaching.
Bonus Schemes: A bonus that regularly rewards you for your performance.
A pension of up to 12% – We will match your contributions up to 6% of your salary.
Our award-winning Vitality health insurance – With its own set of rewards and benefits.
Life Assurance – Four times annual salary.
Great career opportunities!
Help you to be the healthiest you’ve ever been.
Help you advance your career by playing to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Customer Service Adviser. (Mon To Fri) Office Based) employer: Vitality
As a Senior Actuarial Analyst within the Vitality Programme team, you will thrive in a dynamic and collaborative environment that champions innovation and professional growth. With flexible working options and a strong focus on employee well-being, including an award-winning health insurance plan and generous pension contributions, our company is dedicated to fostering a supportive culture where your contributions directly impact our market-leading propositions. Join us in London or Bournemouth, where your expertise in advanced analytics and pricing strategy will be valued and rewarded.
