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- Tasks: Join a vibrant team to support business partners through calls and emails.
- Company: Be part of a dynamic company that values teamwork and customer experience.
- Benefits: Enjoy hybrid work, 25 days holiday, and a bonus structure.
- Why this job: Great opportunity to build relationships and thrive in a fast-paced environment.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Work Monday to Friday, 8am-5:30pm, with a focus on collaboration.
About The Role Team- Adviser Service Life Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week in our Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Adviser? You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment. The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the ‘Vitality Experience’ and working as a team within our wider department is essential. What do you need to thrive? Experience within a customer service role is preferable but not essential You will have the ability to communicate well, both written and verbally You will be adaptable to change Enjoy working collaboratively to support your team and wider teams within the department Ability to prioritise workload and take ownership Customer focused, enjoys building professional working relationships in a business to business environment Computer literate
Customer Service Adviser- Adviser Services employer: Vitality
Contact Detail:
Vitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Adviser Services
✨Tip Number 1
Familiarize yourself with the Vitality Values before your interview. Understanding these values will help you align your answers and demonstrate that you share the same commitment to providing an exceptional customer experience.
✨Tip Number 2
Prepare examples of how you've successfully built professional relationships in previous roles. Highlighting your ability to communicate effectively in a business-to-business environment will show that you're a great fit for the team.
✨Tip Number 3
Show your adaptability by discussing times when you've successfully navigated change in a fast-paced environment. This will demonstrate your readiness to thrive in the dynamic setting of the Adviser Services team.
✨Tip Number 4
Emphasize your computer literacy and any relevant software experience. Being comfortable with technology is crucial for managing customer interactions efficiently, so be ready to discuss your skills in this area.
We think you need these skills to ace Customer Service Adviser- Adviser Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Adviser position. Understand the key responsibilities and the skills required, such as communication and adaptability.
Highlight Relevant Experience: Even if you don't have direct experience in a customer service role, think about any transferable skills or experiences that demonstrate your ability to communicate effectively and work collaboratively.
Showcase Your Values: Familiarize yourself with the Vitality Values mentioned in the job description. Make sure to reflect these values in your application, showing how you align with their commitment to providing an excellent customer experience.
Tailor Your Application: Customize your CV and cover letter to highlight your relevant skills and experiences that match the job requirements. Use specific examples to illustrate your ability to prioritize workload and build professional relationships.
How to prepare for a job interview at Vitality
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, even if it's not extensive. Highlight any relevant situations where you successfully resolved issues or built strong relationships with clients.
✨Demonstrate Communication Abilities
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your personable approach.
✨Emphasize Team Collaboration
The job involves working closely with others, so share examples of how you've effectively collaborated in past roles. Discuss how you support your team and contribute to a positive work environment.
✨Align with Company Values
Familiarize yourself with the Vitality Values mentioned in the job description. Be ready to explain how your personal values align with theirs and how you can contribute to providing the 'Vitality Experience'.
