Customer Service Adviser- Adviser Services
Customer Service Adviser- Adviser Services

Customer Service Adviser- Adviser Services

Poole Full-Time 28800 - 43200 £ / year (est.) No home office possible
V

At a Glance

  • Tasks: Join a vibrant team, handling calls and emails to support business partners.
  • Company: Be part of a dynamic company focused on health and well-being.
  • Benefits: Enjoy hybrid work, performance bonuses, and generous holiday allowances.
  • Why this job: Experience a supportive culture that values teamwork and personal growth.
  • Qualifications: Customer service experience is a plus; strong communication skills are essential.
  • Other info: Flexible working arrangements and opportunities for social impact.

The predicted salary is between 28800 - 43200 £ per year.

Working Pattern: Monday to Friday, 8am - 5.30pm, 40 hours per week. Hybrid work arrangement: 2 days per week in our Bournemouth office.

Bonus: (on target bonus)

Holiday Allowance: 25 days holiday plus bank holidays, with options to buy or sell up to 5 days each holiday year.

What will you do as a Customer Service Adviser?

You will join an energetic, vibrant, fast-paced department that collaborates to build professional relationships and support the servicing needs of our business partners and brokers. Your role includes handling inbound calls and communicating via email, focusing on professional yet personable interactions in a business-to-business environment.

The Vitality Values are central to our culture. Taking ownership, commitment to the ‘Vitality Experience,’ and teamwork within our wider department are essential.

What do you need to thrive?

  • Experience in customer service is preferable but not essential.
  • Strong written and verbal communication skills.
  • Adaptability to change.
  • Enjoy working collaboratively to support your team and wider departments.
  • Ability to prioritize workload and take ownership.
  • Customer-focused mindset with a talent for building professional relationships in a B2B environment.
  • Computer literacy.

What’s in it for you?

  • Performance-based bonus schemes.
  • Pension scheme up to 12%, with company matching contributions up to 6%.
  • Vitality health insurance with rewards and benefits.
  • Life Assurance: four times your annual salary.

These are just some of the many benefits we offer. For more details, please visit our careers page.

Our promise to you:

  • Support your health and well-being.
  • Create an inclusive environment that enables you to be your best self.
  • Offer flexibility in how, where, and when you work.
  • Help you develop your career by leveraging your strengths.
  • Give you a voice to influence our business growth and culture.
  • Encourage experimentation, learning from failure.
  • Balance challenge with support.
  • Recognize and reward your contributions with competitive salary and benefits.
  • Be there for you when needed.
  • Provide opportunities to contribute positively to society.

We aim for you to feel a sense of belonging, supported to be happy and healthy.

Customer Service Adviser- Adviser Services employer: Vitality

At Vitality, we pride ourselves on being an exceptional employer, offering a vibrant and collaborative work culture that prioritises employee well-being and professional growth. With a hybrid working model based in the beautiful coastal city of Bournemouth, our team enjoys a supportive environment that encourages flexibility, innovation, and a strong sense of community. We provide competitive benefits, including performance-based bonuses, generous holiday allowances, and a commitment to fostering a diverse and inclusive workplace where every voice is valued.
V

Contact Detail:

Vitality Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Adviser- Adviser Services

✨Tip Number 1

Familiarise yourself with the Vitality Values before your interview. Understanding these values will help you align your responses and demonstrate how you embody them in your work, which is crucial for a role focused on teamwork and customer experience.

✨Tip Number 2

Practice your communication skills by engaging in mock conversations or role-playing scenarios. Since the role involves handling inbound calls and emails, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.

✨Tip Number 3

Showcase your adaptability by preparing examples of how you've successfully navigated change in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is essential for the Customer Service Adviser position.

✨Tip Number 4

Network with current or former employees of StudySmarter to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.

We think you need these skills to ace Customer Service Adviser- Adviser Services

Strong Written Communication Skills
Strong Verbal Communication Skills
Customer Service Experience
Adaptability to Change
Team Collaboration
Workload Prioritisation
Ownership and Accountability
Professional Relationship Building
B2B Communication Skills
Computer Literacy
Problem-Solving Skills
Time Management
Empathy and Active Listening
Attention to Detail

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Adviser position. Tailor your application to highlight how your skills and experiences align with these expectations.

Highlight Relevant Experience: Even if you don't have direct experience in customer service, think about transferable skills from previous roles. Emphasise your communication skills, adaptability, and ability to work collaboratively, as these are crucial for the role.

Showcase Your Personality: Since the role involves professional yet personable interactions, make sure your application reflects your personality. Use a friendly tone in your cover letter and CV, demonstrating your enthusiasm for the position and the company culture.

Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.

How to prepare for a job interview at Vitality

✨Understand the Company Values

Familiarise yourself with the Vitality Values before the interview. Demonstrating how your personal values align with theirs can show that you are a good cultural fit for the team.

✨Showcase Your Communication Skills

As a Customer Service Adviser, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in a B2B context, to highlight your suitability for the position.

✨Emphasise Teamwork and Collaboration

Be ready to discuss your experiences working in teams. Highlight instances where you supported colleagues or contributed to group success, as teamwork is essential in this role.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and adaptability. Think of specific situations where you had to prioritise tasks or handle challenging customer interactions, and be prepared to share those stories.

Customer Service Adviser- Adviser Services
Vitality
V
  • Customer Service Adviser- Adviser Services

    Poole
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-15

  • V

    Vitality

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>